Beth Israel Deaconess Medical Center



A teaching hospital of Harvard Medical School, Beth Israel Deaconess Medical Center is renowned for excellence in patient care, biomedical research, teaching and community service. Located in the heart of Boston, Massachusetts’s Longwood Medical & Academic Area, it hosts nearly three quarters of a million patient visits annually in and around Boston.

Beth Israel Deaconess Medical Center has been recognized as one of the nation's top hospitals in the U.S. News & World Report “Best Hospitals” edition, placing among the leaders in 10 clinical specialty categories.

According to the magazine, BIDMC is among an elite group of 170 hospitals nationally – only 3 percent of the nation's 5,453 hospitals – to rank in at least one of 16 specialties.

BIDMC ranked in the Top 50 among the nation's hospitals in the care and treatment cancer; ear, nose and throat; endocrinology; gastrointestinal disorders; geriatric care; gynecology; heart and heart surgery; kidney disease; respiratory disorders; and urology. Beth Israel Deaconess Medical Center has been recognized as one of the nation's top hospitals in the US News & World Report “Best Hospitals” edition, placing among the leaders in 10 clinical specialty categories.

 

Mission Statement

Our mission is to provide extraordinary care, where the patient comes first, supported by world-class education and research. Our mission is supported by a workforce committed to individual accountability, mutual respect and collaboration.

We recognize that the diversity, talent, innovation, and commitment of all of our employees contribute to our strength and are a major component of our success. We greatly value the leadership and participation of our trustees, overseers and donors who make an invaluable contribution to our ability to carry out our mission to serve patients, students, science and our community.

Beth Israel Deaconess Medical Center values and welcomes every member of our diverse community. We believe that everyone has the right to receive the medical and behavioral health care they need. We welcome all patients regardless of race, religion, country of origin, immigration status, disability or handicap, gender identity, sexual orientation, age, military services or source of payment.

Patient Care

BIDMC believes patients should receive the right care, at the right time, in the right place. We have a growing presence in Eastern Massachusetts with many hospitals and clinical affiliations. Our world-renowned experts provide care wherever our patients call home - from Newburyport to Plymouth, from Lexington to Quincy.

  • 621 licensed beds, including 419 medical/surgical beds, 77 critical care beds and 60 OB/GYN beds
  • Approximately 5,000 births a year
  • A full range of emergency services, including a Level 1 Trauma Center and roof-top heliport; and
  • The Beth Israel Deaconess Learning Center, offering patients and families up-to-date health information and access to current research on a wide range of medical conditions.
  • Beth Israel Deaconess Medical Center is the Official Hospital of the Boston Red Sox. Our relationship provides us with unique opportunities to serve our community and patients.
Biomedical Research
  • BIDMC consistently ranks among the top four recipients of biomedical research funding from the National Institutes of Health. Research funding totals nearly $200 million annually. BIDMC researchers run more than 2500 active sponsored projects and 500 funded and non-funded clinical trials.
  • The Harvard-Thorndike Laboratory, the nation's oldest clinical research laboratory, has been located on this site since 1973.
  • Beth Israel Deaconess Medical Center shares important clinical and research programs with institutions such as the Dana-Farber / Harvard Cancer Center, the Joslin Diabetes Center, and Children's Hospital.
Teaching
  • Beth Israel Deaconess Medical Center has 1,200 physicians on the active medical staff (including over 800 full-time staff physicians). Most of these physicians hold faculty appointments at Harvard Medical School.
  • In addition to its medical students, Beth Israel Deaconess Medical Center provides clinical education to students in nursing; social work; radiologic technology, ultrasound and nuclear medicine; and physical, occupational, speech and respiratory therapies.
  • The Carl J. Shapiro Institute for Education and Research provides medical students and physicians in training with an on-site centralized educational facility, a state-of-the-art computer lab, and a variety of educational resources that let students diagnose, manage, and learn technical skills on simulated patients.
A Network of Care
  • Beth Israel Deaconess Hospital-Needham, a direct affiliate of the medical center, brings tertiary level care to the residents of Needham and surrounding communities.
  • Through a close relationship with the Joslin Clinic, BIDMC is known for treatment of diabetes, with outstanding results in cardiology, vascular surgery, podiatric care, eye care, pregnancy, and pancreatic transplantation.
  • Beth Israel Deaconess Medical Center has two multi-specialty regional outpatient centers in Lexington and on the Chelsea/Revere border,
  • The medical center incorporates primary care physician offices in many communities throughout the greater Boston area.
  • Through the Community Care Alliance, BIDMC is affiliated with community health centers in downtown Boston, Dorchester, Roxbury, Allston-Brighton, Quincy, and other areas.
A Caring Employer
  • Over 6,000 diverse employees, including approximately 800 full-time staff physicians; 1,100 full-time registered nurses; and 4,000 non-clinical employees.
  • Beth Israel Deaconess is an Equal Opportunity Employer.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Essential Responsibilities: Serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards. Provides patients with relevant instructions for specific tests and procedures. Performs or assists with routine procedures under proper supervision as directed by physician, Nurse Practitioner. Schedules follow-up tests and appointments. Arranges patient transport as needed. Sorts/distributes lab results daily to appropriate physician or nurse practitioner. Maintains patient confidentiality. Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and as standards are defined by the Joint Commission of Accreditation of Health Care Organizations (JCAHO). Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized. Maintains an unobstructed area for patient access. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials. Tracks, orders and maintains supplies and equipment, restocks supplies. Required Qualifications:High School diploma or GED required. Certificate 1 Medical Assistant Certificate required. 0-1 years related work experience required. Graduation from an accredited Medical Assistant program. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Certified Medical Asst. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for managing copayment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments., Provides patient with any relevant educational materials as indicated, Visit ticket entry, Medical Records preparation. Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery. Required Qualifications:High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:One year experience in a healthcare or service/hospitality environment. Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
The BIDMC Nursing Mission is to build on a legacy of nursing excellence by caring with compassion, advancing the art & science of nursing, and advocating for the health of patients, families, and communities. The Clinical Nurse II utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients and families in an office-based setting. Training, evaluation and competencies for this role are overseen by a Nurse Leader to the department. Essential Responsibilities: Provides direct care to patients and makes necessary nursing judgments. Responsible for systematically assessing the health care needs of individuals or groups and for the formulation of a care plan, its implementation and evaluation. Demonstrates the ability for decision making by integrating theoretical knowledge with practical experience in caring for patients. Coordinates the care of patients and directs assistive personnel in order to provide safe, effective, efficient, equitable and timely, patient-centered care. Demonstrates awareness of environmental forces on health care of patients and their families. Demonstrates the ability to identify resources necessary to implement the plan of care Works in a collegial and collaborative relationship with other health professionals to determine healthcare needs of patients and families. Develops relationships with patients and families that maintain and communicate trust and respect. Communicates effectively in the exchange of information. Demonstrate the ability to act as a patient advocate. Maintains annual mandatory education requirements, which include emergency skills and unit based competencies. Identifies needs for continued growth and development in conjunction with the unit based educator or clinical nurse specialist. Participates in activities that contribute to professional development of self May participate in quality improvement activities. Demonstrates a commitment to patients, staff, and to Beth Israel Deaconess Medical Center. The individual nursing practice reflects the goals of the Medical Center. Demonstrates responsibility and accountability for own nursing practice and patient safety Required Qualifications:Graduate from an accredited Nursing Program required. License Registered Nurse required., or Registration Manual Verif. RN License required., and Certificate 1 Basic Life Support required. 1-3 years related work experience required. American Heart Association - Basic Life Support Certification Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:Experience in a teaching hospital and specialty area expertise Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Reports to the Chief Administrative Officer. Responsible for the operations of the Radiology Department located at BIDMC, Chestnut Hill Square, 1101 Beacon street, Lexington and Chelsea through direction and coordination of the technical, nursing and support areas of the department to provide efficient and effective patient care and quality imaging in accordance with established guidelines and BIDMC policies and procedures. Essential Responsibilities: Directs the technical/nursing areas of the Radiology Department through training, development, planning, counseling and establishment of departmental goals and procedures in accordance with BIDMC policies and TJC. Monitors departmental performance to ensure quality of work and conduct of technical/ nursing staff. Conducts ongoing reviews of state-of-the-art developments in various imaging modalities through literature reviews, conference attendance, and professional affiliations. Ensures that managers are exposed to such developments, utilizing formal and informal communication mechanisms. Oversees maintenance and enhancements to the Radiology Information Systems. Ensures appropriate billing processes including delineation of all critical data elements, CPT-4, demographics and ICD-10 coding. Oversees the exam code dictionary, annual CPT edits, denial management and revenue cycle. Facilitates, in conjunction with physician liaisons, quality and process improvement activities for the department. Works with the Radiologist-in-Chief or other radiologists, providing technical support in the evaluation and development of new technical procedures or inventions. Supports the capital equipment replacement and service processes. Working closely with Directors and Facilities to ensure timeliness and coordination of service and installations so as to minimize disruption of operations. Participates and represents Radiology in the Medical Equipment Management Committee ensuring TJC compliance. Assisted by the manager of Medical Imaging Physics, evaluates the performance of all equipment in the department. When performance deficits are related to erroneous usage or misuse of equipment, takes corrective actions through in-service educational measures. Participates development of, and manages implementation of, the department operating budget. Contributes to development of broad-based strategies; participates in development of department-wide business, operational and organizational models. Must be readily available to discuss with considerable tact and understanding problems that arise relative to patient care and technical procedures with patients, authorized family members and hospital staff. Represents the medical center as a valued member of the Beth Israel Deaconess network. Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: More than 100 Assists in planning, monitoring and/or managing budget in functional area of department. Required Qualifications:Bachelor's degree in Radiologic Technology/Imaging Technology, Health administration or related field required. 8-10 years related work experience required in radiography and 3-5 years supervisory/management experience required Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions. Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Flow Cytometry Technologists qualify (under CLIA '88) as testing personnel and/or general supervisors. The Flow Cytometry Technologist performs a full range of laboratory tests from simple blood tests to moderate and high complexity testing according to Standard Operating Procedures. The Flow Cytometry Technologist is also responsible for confirming accuracy of test results and reporting laboratory findings to the Pathologists and other Clinicians. The Flow Cytometry Technologist will perform T subsets, CD 34 counts, and Leukemia/Lymphoma panels using 10 color flow. Essential Responsibilities: Follows Standard Operation Procedures (SOPs) for all specimen handling and testing, meeting all turn around time expectations. Specimen Testing procedures include sample prep and performance of complex testing using flow cytometers. Participates in the evaluation of new methods, procedures and instruments. Writes technical SOPs and maintains them for accuracy and regulatory compliance under the direction of the Technologist Leader, Clinical Manager, and Pathologist. May also participate in the training of other staff members. Performs start-up, maintenance, and troubleshooting procedures on instruments and laboratory equipment per established laboratory protocols. Performs and evaluates QC, calibration, data entry, and assessment. Actively participates in producing high quality results for physicians and clients while maximizing throughput and minimizing sample turnaround time and costs. Will participate in proficiency testing, assay validation, and R&D studies. Will closely work with the team on any issues related to the quality of Flow Cytometry operations. Maintains adequate supplies for all work areas. Assist with inventory assessment and ensures there are sufficient reagents and supplies to complete patient testing. Required Qualifications:Bachelor's degree in Medical Laboratory Science, Biology, Immunology or other Life Science discipline required. License ASCP Registered preferred., and Registration NCA Certification preferred. 1-3 years related work experience required. Must possess the analytical abilities necessary to perform high, moderate, and waived complexity test procedures with a high degree of accuracy and an understanding of their relevance to specific patient conditions. Must be able to achieve expected turn around time for reporting patient test results and manage the psychological stress encountered in meeting these requirements. Judgment decisions are required especially during technically difficult and emergency situations. Must realize the importance and consequences of reported laboratory data and resulting interventions. To accommodate the need of the lab, must demonstrate flexibility with regard to work assignments, workflow, and schedule. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Strong interpersonal and communications skills to work effectively with colleagues, patient care providers, and patients. Minimum of two years clinical laboratory experience in Flow Cytometry preferred. Strong hands-on bench experience with sample processing, manual assay performance in a fast paced flow cytometry testing environment. Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Under the direction of the Lab Manager, Lab Supervisors and Chief of Pathology, is responsible for maintaining a functional laboratory section (s) to meet the needs of patient care. Upholds the policies of the laboratory and ensures the quality of the work, while maintaining a pleasant and efficient work atmosphere. Essential Responsibilities: Performs and monitors testing procedures. Performs monitors the quality control and quality assurance programs on an on going basis. Always adheres to safety and infection control procedures. Responsible for ensuring station (s) is in compliance with CAP, Joint Commission, CLIA and AABB regulations. Required Qualifications:Associate's degree in Medical Laboratory or Life Sciences required. Bachelor's degree in Medical Laboratory or Life Sciences preferred. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Certification as Medical Technologist by ASCP (or equivalent national certifying agency) or recent graduate eligible for certification Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
The nursing technician assists patients with activities of daily living, provides basic nursing care to non-acutely ill patients and assists in the maintenance of a safe and clean environment. The nursing technician functions under the direction and supervision of the RN. Under the supervision of the Clinical Director/Nurse Manager or delegate, the nursing technician assists in planning, organizing, implementing and evaluating the activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the physical environment of the area. This position deals with a patient population ranging in age from adolescence to geriatrics with surgical/medical clinical focus. Essential Responsibilities: Consistently demonstrates a familiarity with the duties required of a nursing technician and performs all duties accurately in accordance with departmental policies and procedures; readily observes or assists others to obtain further knowledge Consistently demonstrates competence in performing care, treatment and procedures as outlined in the Nursing technicians Clinical Skills List. Always follows the Nursing Care Plan; observes established policies and procedures for proper patient treatment and care Required Qualifications: High School diploma or GED required. Vocational or Technical training preferred. Certificate 1 preferred: Certified Nursing Assistant 0-1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Competencies: Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge:Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Provides administrative support to physicians in their clinical practice, academic and research roles. Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Healthcare experience. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Manages the operations and practice functions of a large complex practice or multiple practices. Interacts extensively with medical staff, trainees, nurse practitioners, clinical nurses, patients, and management staff. Essential Responsibilities: Serves as a principal resource on all operational matters for assigned areas; may serve as a consultant to Practice Manager/Administrator of other practices on operational matters. Partners with the Administrative Director of Ambulatory Operations and Medical Director to assign and oversee the use of clinic space for the divisions/providers. Monitors provider schedules to insure that appropriate front line staff is present and a reasonable number of patients are scheduled, in order to best facilitate care for the patients in a timely manner. Develops and implements initiatives to improve patient satisfaction; monitors data to evaluate effectiveness of interventions. Implements relevant information systems, such as managed care, insuring accuracy of data input and patient appointments. Provides feedback regarding improvement and changes to system. Insures that staff's training needs are met. Oversees management of practice support staff. Adheres to standards to meet service and customer service needs. Oversees assignment of work to meet operational needs. Develops and implements procedures to insure efficient processing of work. Participates in confidential salary planning for staff. Develops and maintains systems and/or processes that measure the results of front line staff work/productivity, volume, patient/staff/provider satisfaction or other work improvement indicators. Supports the Practice Manager in these activities. Collaborates with other peers, providers and/or services to determine best practices, desired outcomes and best method of achieving outcome. Identifies training needs of support and management staff. Coordinates regular skills development sessions for staff. Provides overall coordination and arrangement for recurring meetings, conferences, programs, or activities. Holds regularly scheduled team meetings and keeps Directors informed. Represents the various service areas at assigned meetings. Works closely with the Manager of Managed Care Department and shares oversight of the referral management staff. Implements Revenue Cycle policies and procedures of referral management, co-pay collection, and visit tickets. Facilitates and ensures patient flow through all areas. Assists providers and insures availability of supplies. Works with Directors to coordinate equipment purchases and insures that all equipment is adequately maintained. Arranges maintenance and repairs as necessary. Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: 11-20 Has full responsibility for planning, monitoring and managing budgets for multiple departments. Required Qualifications:Bachelor's degree required. Bachelor's degree in Healthcare or Business Administration preferred. 8-10 years related work experience required and 1-3 years supervisory/management experience required Experience in hospital/health center operations and ambulatory management. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions. Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
This position completes all financial clearance activities for services rendered in outpatient departments. Monitors outcomes to ensure medical necessity and authorization requirements are met. Provides feedback to departments on medical necessity and authorization processes. Essential Responsibilities: Verifies patient's insurance eligibility for visit, using various online tools and by contacting the payer directly. Identifies payer medical necessity determination before services are rendered. Informs departments of failed instances. When circumstances dictate, requests additional information to re-run medical necessity check. Determines authorization requirement and, when necessary, obtains authorization from payer by utilizing payer specific protocols. Requests and coordinates any additional information from departments when needed. Identifies and escalates issues timely and appropriately for resolution and communicates and coordinates with revenue cycle peers, leadership and clinical stakeholders. Documents interim and final results in appropriate systems. Completes assigned work queues and reports daily to achieve standards of productivity and quality. Assists with reviewing medical necessity and obtaining authorization for urgent or walk-in visits. Refers patients to financial counselors to resolve complex financial issues and/or inquiries. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Working knowledge of Common Procedural Terminology (CPT), Health Care Procedural Coding System (HCPCS) coding and International Classification of Diseases (ICD-9, ICD-10). Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Preferred Qualifications:3+ years of related experience; two or more years of prior work experience in Financial Clearance activities. Knowledge of payer policies for medical necessity/authorization requirements. Prior experience working with Craneware software. Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Supports smooth and efficient practice operations, while contributing to BIDMC's promise of providing extraordinary care. Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person. In addition to medical assisting, provides administrative tasks as needed, including but are not limited to greeting, check-in, and scheduling. Assists patients who have physical and psychological limitations with ambulation and patient care functions. Reports to Practice Manager or RN with input from assigned Physicians, Nurses or other health care providers. Essential Responsibilities: Performs medical assisting duties which may include, but are not limited to, vital signs, height and weight, EKGs, performing phlebotomy and assisting during routine procedures. Ensures that all patient care areas are clean, organized, stocked and ready for patient use. Escorts patients to ancillary service areas such as radiology and lab as needed. Performs appropriate point of care testing, such as lab tests and specimen collection. Implements quality control standards to ensure proper functioning and accuracy of testing equipment. Provides patients with relevant instructions for specific tests and procedures. Monitors, orders and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked and within expiration dates. Performs initial review of medication lists in the electronic medical record for final review by licensed practitioners. May retrieve schedule VI and over the counter medications only, under supervision of licensed providers; is not authorized to perform licensed personnel duties, which include but are not limited to drawing up medications, medication administration or flushing IVs. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. During the visit, accurately documents tasks, as they are completed, in OMR to ensure proper billing (Facility Worksheet). Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements. Prepares schedules, patient charts and other documents as needed for clinical activities, in accordance with Medical Center standards. Procures and correlates medical correspondence as directed by department. Performs check-in utilizing a computer system, according to standard processes. This includes but is not limited to registration and verification of demographic and fiscal information, collecting copayments, collecting/verifying health care proxy and providing patients with visit questionnaires s. Use computer system to record whether appointment was cancelled or patient did not keep the appointment (visit disposition). Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and informs patients and providers of delays in a timely manner. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Ensures waiting room materials are organized and stocked as directed by the department. May answer and screen telephone calls. Required Qualifications:High School diploma or GED required. 0-1 years related work experience required. Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting. Current or former nursing or medical student who has completed at least one clinical rotation. Successful completion of BIDMC in-house competency program in 2019. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:Phlebotomy Certificate preferred. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Performs both administrative and clinical functions to support smooth and efficient practice operations, while contributing to BIDMC's promise of providing extraordinary care. Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person. Duties include but are not limited to greeting, check-in, scheduling and medical assisting. Assists patients who have physical and psychological limitations with ambulation and patient care functions. Reports to Practice Manager or RN with input from assigned Physicians, Nurses or other health care providers. Essential Responsibilities: Performs medical assisting duties which may include, but are not limited to, vital signs, height and weight, EKGs, performing phlebotomy and assisting during routine procedures. Ensures that all patient care areas are clean, organized, stocked and ready for patient use. Escorts patients to ancillary service areas such as radiology and lab as needed. Monitors, orders and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked and within expiration dates. Performs initial review of medication lists in the electronic medical record for final review by licensed practitioners. May retrieve schedule VI and over the counter medications only, under supervision of licensed providers; is not authorized to perform licensed personnel duties, which include but are not limited to drawing up medications, medication administration or flushing IVs. Performs appropriate point of care testing, such as lab tests and specimen collection. Implements quality control standards to ensure proper functioning and accuracy of testing equipment. Provides patients with relevant instructions for specific tests and procedures. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. During the visit, accurately documents tasks, as they are completed, in OMR to ensure proper billing (Facility Worksheet). Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements. Prepares schedules, patient charts and other documents as needed for clinical activities, in accordance with Medical Center standards. Procures and correlates medical correspondence as directed by department. Performs check-in utilizing a computer system, according to standard processes. This includes but is not limited to registration and verification of demographic and fiscal information, collecting copayments, collecting/verifying health care proxy and providing patients with visit questionnaires/forms. Use computer system to record whether appointment was cancelled or patient did not keep the appointment (visit disposition). Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and informs patients and providers of delays in a timely manner. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Ensures waiting room materials are organized and stocked as directed by the department. May answer and screen telephone calls. Required Qualifications:High School diploma or GED required. 0-1 years related work experience required. Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting. Current or former nursing or medical student who has completed at least one clinical rotation. Successful completion of BIDMC in-house competency program in 2019. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:Phlebotomy Certificate preferred. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Supports smooth and efficient practice operations, while contributing to BIDMC's promise of providing extraordinary care. Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person. In addition to medical assisting, provides administrative tasks as needed, including but are not limited to greeting, check-in, and scheduling. Assists patients who have physical and psychological limitations with ambulation and patient care functions. Reports to Practice Manager or RN with input from assigned Physicians, Nurses or other health care providers. Essential Responsibilities: Performs medical assisting duties which may include, but are not limited to, vital signs, height and weight, EKGs, performing phlebotomy and assisting during routine procedures. Ensures that all patient care areas are clean, organized, stocked and ready for patient use. Escorts patients to ancillary service areas such as radiology and lab as needed. Performs appropriate point of care testing, such as lab tests and specimen collection. Implements quality control standards to ensure proper functioning and accuracy of testing equipment. Provides patients with relevant instructions for specific tests and procedures. Monitors, orders and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked and within expiration dates. Performs initial review of medication lists in the electronic medical record for final review by licensed practitioners. May retrieve schedule VI and over the counter medications only, under supervision of licensed providers; is not authorized to perform licensed personnel duties, which include but are not limited to drawing up medications, medication administration or flushing IVs. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. During the visit, accurately documents tasks, as they are completed, in OMR to ensure proper billing (Facility Worksheet). Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements. Prepares schedules, patient charts and other documents as needed for clinical activities, in accordance with Medical Center standards. Procures and correlates medical correspondence as directed by department. Performs check-in utilizing a computer system, according to standard processes. This includes but is not limited to registration and verification of demographic and fiscal information, collecting copayments, collecting/verifying health care proxy and providing patients with visit questionnaires s. Use computer system to record whether appointment was cancelled or patient did not keep the appointment (visit disposition). Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and informs patients and providers of delays in a timely manner. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Ensures waiting room materials are organized and stocked as directed by the department. May answer and screen telephone calls. Required Qualifications:High School diploma or GED required. 0-1 years related work experience required. Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting. Current or former nursing or medical student who has completed at least one clinical rotation. Successful completion of BIDMC in-house competency program in 2019. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:Phlebotomy Certificate preferred. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
This position reports to the senior leadership of Community Benefits for Beth Israel Lahey Health. The position will develop and implement the evaluation plan and program to inform and monitor the Beth Israel Lahey Health (BILH) system and individual hospitals' Community Benefits and Community Relations strategy and programs. This position is responsible for defining and overseeing the evaluation plan and metrics to ensure BILH and all BILH hospitals adhere to Community Benefits local, state and federal regulatory reporting requirements. This includes developing metrics, training staff, ensuring integrity of data collection, analyzing and evaluating data, applying quality improvement, developing internal and external reports on outcomes and evaluating new and existing initiatives for sustainability, spread and impact. This position is responsible for translating evaluation questions into analytic plans, analyzing health, community and program data, conducting valid comparisons and statistical tests, and summarizing findings of evaluations. Essential Responsibilities: Develops, implements, manages and monitors BILH Community Benefits and Community Relations evaluation plan and strategy that aligns with regulatory requirements and informs BILH strategy, programming and resource allocation decisions. Develops and monitor evaluation plans, providing technical assistance, training and support on metrics development, goal setting, indicators, methods, etc. Develops and manages an evaluation framework to measure and track outcomes for and impact of all BILH CB and CR initiatives. Assesses the efficacy of programs in order to help prioritize the allocation of resources and set goals. Contributes to informing, identifying & establishing BILH and local priorities, and participates in CB/CR policy making as appropriate. Advises and establishes BILH CB/CR and all BILH hospital CB/CR programs on goal setting, indicators, evaluation methods, metrics, and data. Informs, oversees, and evaluates the community health needs assessment, prioritization and community engagement processes for all BILH hospitals. Serves as part of the BILH Community Benefits program leadership team and contributes to the development, implementation and execution of data driven strategic initiatives. Researches best practices for grant making, program design and measuring program outcomes. Works with individual hospital to select, coordinate and provide oversight of independent evaluators. Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels. Direct Reports: None Indirect Reports: None Required Qualifications:Master's degree in Public Health or Public Policy required. More than 10 years related work experience required and 1-3 years supervisory/management experience required Progressive experience conducting and leading data analysis and cross-functional, long-term, complex, multi-faceted evaluation initiatives with diverse stakeholders. Program evaluation, including process and outcome evaluation, qualitative and quantitative methods, and varied levels of evidence applied to public health, community health, community engagement, strategy, and policy and planning. Significant experience designing and implementing performance measurement program initiatives and translating research and complex concepts for non-expert audiences. Proven knowledge and experience applying program evaluation principles, theories, concepts, and practices. Demonstrated use of evaluation and community-based research to inform program development. Exceptional evaluation skills, including design, advanced inferential statistics, and qualitative research methods. Proven capacity for project management. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Preferred Qualifications:Health and public policy related evaluation and statistics. Competencies:Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions. Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Responsible for financial and budgeting support for the division or department. Reconciles monthly accounts, and prepares and analyzes budgets and financial reports for multiple accounts. Department Specific Job Responsibilities: Compiles and inputs payroll information from multiple locations. Analyzes per diem hours and additional hours worked by staff to create a bi-monthly spreadsheet for payroll input. Responsible for faculty and staff reimbursements in Concur system. Tracks AP invoices for the department and submits into Perceptive Content system. Involved in faculty compensation, AP / AR analysis, and HMFP and BIDMC budgets. Maintains Peoplesoft staff database as well as Professional Development Allowance database. Essential Responsibilities: Provides financial data, maintains and updates financial models and plans. Creates and maintains various financial systems, assuring that documentation is complete, accurate and consistent with the Medical Center's policies and practices. Ensures compliance with applicable rules and regulations. Reviews, processes and tracks payments and receivables. Reconciles bills, vendor purchase orders and invoices, requisitions, and requests for payments. Works with vendors to settle billing disputes. Prepares a variety of reports and analyses to monitor progress, productivity and results of the financial activities of the division/department. Prepares special financial studies as needed. Required Qualifications:Bachelor's degree required. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Preferred Qualifications:Bachelor's degree in business administration, accounting or finance. Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Performs both administrative and clinical functions to support smooth and efficient practice operations, while contributing to BIDMC's promise of providing extraordinary care. Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person. Duties include but are not limited to greeting, check-in, scheduling and medical assisting. Assists patients who have physical and psychological limitations with ambulation and patient care functions. Reports to Practice Manager or RN with input from assigned Physicians, Nurses or other health care providers. Essential Responsibilities: Performs medical assisting duties which may include, but are not limited to, vital signs, height and weight, EKGs, performing phlebotomy and assisting during routine procedures. Ensures that all patient care areas are clean, organized, stocked and ready for patient use. Escorts patients to ancillary service areas such as radiology and lab as needed. Monitors, orders and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked and within expiration dates. Performs initial review of medication lists in the electronic medical record for final review by licensed practitioners. May retrieve schedule VI and over the counter medications only, under supervision of licensed providers; is not authorized to perform licensed personnel duties, which include but are not limited to drawing up medications, medication administration or flushing IVs. Performs appropriate point of care testing, such as lab tests and specimen collection. Implements quality control standards to ensure proper functioning and accuracy of testing equipment. Provides patients with relevant instructions for specific tests and procedures. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. During the visit, accurately documents tasks, as they are completed, in OMR to ensure proper billing (Facility Worksheet). Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements. Prepares schedules, patient charts and other documents as needed for clinical activities, in accordance with Medical Center standards. Procures and correlates medical correspondence as directed by department. Performs check-in utilizing a computer system, according to standard processes. This includes but is not limited to registration and verification of demographic and fiscal information, collecting copayments, collecting/verifying health care proxy and providing patients with visit questionnaires/forms. Use computer system to record whether appointment was cancelled or patient did not keep the appointment (visit disposition). Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and informs patients and providers of delays in a timely manner. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Ensures waiting room materials are organized and stocked as directed by the department. May answer and screen telephone calls. Required Qualifications:High School diploma or GED required. 0-1 years related work experience required. Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting. Current or former nursing or medical student who has completed at least one clinical rotation. Successful completion of BIDMC in-house competency program in 2019. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:Phlebotomy Certificate preferred. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Under supervision of the principal investigator, conducts a variety of routine experiments using molecular, cell biology and/or biochemistry techniques. Records test results, calculates, transcribes, and analyzes data using basic statistics. The Research Assistant I will work in an established basic science laboratory dedicated to understanding the molecular basis of ACTN4-mediated chronic kidney disease. Representative work has been published in Nature Genetics, Journal of Clinical Investigation, Proceedings of the National Academy of Sciences of the United States of America, and the Journal of the American Society of Nephrology (Kaplan et al., 2000, PMID:10700177; Kos et al., 2003, PMID: 12782671; Weins et al., 2007, PMID: 17901210; Henderson et al., 2009, PMID: 19357256; Ehrlicher et al., 2015, PMID: 25918384; Feng et al., 2018, PMID: 29378953). The laboratory utilizes a broad range of technologies, including human genetics, cellular assays, and mouse models. We also use innovative techniques involving induced Pluripotent Stem (iPS) cells engineering, organ-on-chips, mass spectrometry, and advanced microscopy. Primary responsibilities of this position include but are not limited to performing experiments for molecular, cellular, and animal studies that characterize kidney disease models. A successful candidate will have a strong interest in learning and applying these techniques toward bettering understanding kidney disease. Prior experience with animal studies is highly valued. Essential Responsibilities: Conducts routine tests following established procedures, which may include assays, DNA sequencing, tissue culture, protein purification, Western blotting, PCR analysis, electrophoresis, chromatography, etc. (essential) Uses standard research equipment such as microscopes, incubators, autoclaves, centrifuges, etc. (essential) Researches and collects basic study data through monitoring devices and maintains daily logs/basic records of methodologies and test results. With supervision, using databases, may summarize data and interpret results using descriptive statistics and basic hypothesis testing. (essential) May write standard operating procedures for documentation and make informal presentations of these procedures to others in the lab. (essential) Performs literature searches and library investigations as they relate to the research and/or as assigned. (essential) May demonstrate routine laboratory tasks to tests to students and other research personnel. (essential) Maintains own supplies and may be responsible for ordering supplies for the lab. (essential) Due to the dynamic environment in which research exists, must show flexibility in performing principal duties and responsibilities as research projects evolve. (essential) Attends Medical Center lectures regarding all safety requirements/conditions. Attends courses, lectures, and conferences to further own knowledge of research. (essential) Required Qualifications:Bachelor's degree in Biology, Biochemistry, Genetics, Engineering, Physiology, Life Science or a related scientific field required. 0-1 years related work experience required. Familiarity with basic laboratory instruments and equipment, computers (databases, spreadsheets, statistics) and scientific procedures. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Reporting directly to the Practice Manager and Senior Director of Nursing, the Team Nurse position is responsible for performing the duties of a RN/LPN in an outpatient primary care or family medicine practice and serves as a clinical resource for the medical practice. The Team Nurse provides high quality, direct patient care in a team based model to our Beth Israel Deaconess HealthCare ( BIDHC) patients. The Team Nurse is responsible for enhancing the safety, effectiveness and efficiency of patient care through the support and delegation of clinical and administrative functions as appropriate to the Medical Assistant (MA) staff. Responsible for educating and training our MA team and patients with both general and focused health education for preventive, chronic and episodic health care issues. Assumes responsibility, in collaboration with primary care providers to coordinate patient-centered care, support transitions between levels of care and counsels, educates and supports patients in improving health status. Essential Responsibilities: Coordinate and facilitate quality clinical management of a broad based outpatient population across the continuum of care. Collaborates with providers to identify needs for preventive care, evidence-based chronic disease management and care coordination. Provides general and specific healthcare education. Works directly with patients to identify and monitor self-management goals. Collaborates care with community based providers. Follows up on ED visits and inpatient discharges. Assists providers with exams, treatments and procedures as needed. Provides skilled telephonic triage and assessment, education, collaboration and coordination of healthcare and community resources. Performs a direct patient care role. Nursing visits include : Annual Wellness Visits (AWVs) and Chronic Care Management (CCM) of our BIDHC patients. Responsible for INR management and teaching for those patients on Coumadin using a standardized protocol. Administers vaccines and medications by parenteral, oral, rectal or nasal route by orders of the prescribing provider and by the Medication Administration policy guidelines established by BIDHC . Provides patient education as appropriate for the administered medication. Performs a wide range of nursing activities as needed under the direction of the provider such as wound care, point of care testing etc. Accurately documents all aspects of patient care in the Electronic Health Record in a timely basis. Schedules tests and referrals for specialty care on order of provider. Monitors and ensures follow up of all abnormal test and imaging results under the direction of the provider. Oversees the inventory and ordering management of clinical supplies and equipment as necessary. Ensures safe, accurate and clinically appropriate collection, storage and processing of all biologic specimens. Provides oversight, delegation and acts as a resource to unlicensed staff including MAs, Certified Nursing Assistants and Nursing Students. Provides on-going education and training to practice staff. Updates clinical knowledge and skills though consultation, review of literature and formal and informal education including CEUs. Maintains compliance with organizational mandatory annual training. The Team Nurse will ensure that PHI (Patient Health Information) will only be used for the purposes of patient TPO (treatment, payment and operations). The Team Nurse will ensure patient safety practices to prevent/eliminate risk of patient harm. Adverse patient events and near misses will be promptly reported to the BIDHC Risk Management Dept. Required Qualifications:Graduate from an accredited Nursing Program required. Bachelor's degree in Nursing preferred. License Registered Nurse required., or Registration Licensed Practical Nurse required., and Certificate 1 Basic Life Support required. 1-3 years related work experience required. CPR Certification At least 1-3 years in a clinical setting, preferably primary care. The ability to assume responsibility for the coordination of patient care in an outpatient setting while working as part of a team of both clinical and non-clinical staff. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Beth Israel Deaconess Medical Center Boston, MA
Apr 01, 2020
Under limited supervision of the principal investigator, conducts a variety of routine and specialized laboratory tests using molecular, cell biology and/or biochemistry techniques. Performs lab procedures with speed, precision, and understanding of theory behind tests and procedures. Performs Level II responsibilities with a higher level of problem resolution, analytical ability, self-direction, and expertise. The candidate will work in an established basic science laboratory dedicated to understanding the molecular basis of ACTN4-mediated chronic kidney disease. Representative work has been published in Nature Genetics, Journal of Clinical Investigation, Proceedings of the National Academy of Sciences of the United States of America, and the Journal of the American Society of Nephrology (Kaplan et al., 2000, PMID:10700177; Kos et al., 2003, PMID: 12782671; Weins et al., 2007, PMID: 17901210; Henderson et al., 2009, PMID: 19357256; Ehrlicher et al., 2015, PMID: 25918384; Feng et al., 2018, PMID: 29378953). The laboratory utilizes a broad range of technologies, including human genetics, cellular assays, and mouse models. We also use innovative techniques involving induced Pluripotent Stem (iPS) cells engineering, organ-on-chips, mass spectrometry, and advanced microscopy. Primary responsibilities of this position include but are not limited to performing experiments for molecular, cellular, and animal studies that characterize kidney disease models. A successful candidate will have a strong interest in learning and applying these techniques toward bettering understanding kidney disease. Prior experience with animal studies is highly valued. Essential Responsibilities: Performs routine and non-routine laboratory tests (i.e.: DNA sequencing, gene cloning, tissue culture, immunohistochemistry, Western blotting, PCR analysis, electrophoresis, chromatography) and synthesizes and interprets results. (essential) May operate and maintain moderate to complex lab equipment such as spectrophotometer, flow cytometer, etc. (essential) Using analytical abilities and sound judgment, makes decisions regarding the reliability and accuracy of results, repeating procedures when necessary. (essential) May assist with planning specific research procedures and coordinating schedules of tests and procedures. (essential) May prepare written and/or verbal reports on status of research and the technical procedures used, including statistical and graphic summaries of findings and possible conclusions. May review and proof papers and make informal presentations. (essential) May have technical expertise in specific area(s) that surpasses basic performance expectations (i.e. knowledge/use of the electron microscope), contributes to the laboratory by utilizing this experience and uses an advanced level of problem resolution. (essential) Under the direction of the principal investigator, may be responsible for and participate in general operation of the research laboratory. This may include the training of lab techniques to others in the lab, the ordering of common supplies, and the maintenance of equipment. (essential) May be involved in preparation of abstracts or papers. (essential) Attends Medical Center lectures regarding all safety requirements/conditions. Attends courses, lectures, and conferences to further own knowledge of research and laboratory techniques, consults with other researchers and technicians to exchange information. (essential) Required Qualifications:Bachelor's degree required in Biology, Biochemistry, Genetics, Engineering, Physiology, Life Science or a related scientific field; Master's degree in Biology, Biochemistry, Life Science or a related scientific field preferred. 1-3 years related work experience required. Bachelor's degree and two years experience or a Master's degree and one year experience. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus