78 healthcare jobs found in illinois

Location: Collinsville, IL  Job Summary:   Under minimal managerial guidance of the Corporate Director of IS, the IS Service Desk Supervisor is responsible for direct oversight of the IS Service Desk operations and a team of 5-8 employees. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user incident requests and service requests, including the monitoring, tracking, and coordination of IS Service Desk. Directly responsible for employee engagement, reporting processes and budget. Develop standard operating procedures to support maximum productivity, service quality, compliance, client satisfaction and technology support expansion.