Norman Regional Health System Norman, OK, USA
RESPONSIBILITIES Receive and process computer related support calls and electronic requests according to departmental policies and procedures. Identify and troubleshoot computer related issues over the telephone and on-site in a professional manner. Monitor computer systems including but not limited to servers, backups, applications, network, desktops and peripherals to ensure optimum availability and performance. Perform procedures related to the operation of the Desktop and Help Desk role within the department including answering the Help Desk phone, Help Desk voice mail queue, Help Desk on-line ticketing queue, assigning tickets to the correct support group within the department, scheduling and performing nightly backups, printing and distributing reports, ensuring all interfaces are up and working properly. Document new, updated or close tickets in electronic ticketing system as well as keep departmental procedure documents up to date. Inventory NRHS assets including hardware...