Dana-Farber Cancer Institute Boston, MA, USA
Reporting to the Manager, and in collaboration with clinical and operational leadership, the Patient Scheduling Specialist is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. This role provides superior customer service represents Dana-Farber Cancer Institute throughout the continuation of the patient’s care coordination. The Patient Scheduling Specialist is instrumental in meeting the business needs of the program, assists in all scheduling-related tasks across all disease centers, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all stakeholders engaging with the program. This role achieves patient experience and business objectives through managing a broad portfolio of patients, and personally customizing each interaction to create exceptional, world class experiences that encompass Dana-Faber Cancer Institute (DFCI)’s standard of compassion and...