OU Health
Oklahoma City, OK, USA
Position Title: Tech Analyst Department: Information Systems Job Description: General Description: The Technical Analyst implements and supports facility desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Participation in 24x7 on-call support is provided based on IT staff rotation. The Technical Analyst adheres to and supports OUMS IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to...