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Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. These positions provide a variety of administrative functions to staff, faculty member/s or department/s. Uses various office software to produce reports, spreadsheets, presentations or other documents as needed. Requires knowledge of Institute policies and practices and may be required to interface with senior management, cross-organizations, internal and external customers and government and community officials which require considerable tact and diplomacy.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. This position will assist scientists in performing scientific research, development and/or clinical tasks of varying complexity. In general, this position will assist in the set up, operation and maintenance of laboratory instruments and equipment, monitoring experiments, making observations and calculating and recording results.

The stem cell transplantation and cellular therapies programs at Dana-Farber/Brigham and Women’s Cancer Center and Boston Children’s are among the largest and most experienced programs in the world. These programs have performed more than 11,500 transplants for the treatment of blood cancers and related disorders since they began in 1972, originally as a joint program, and have made major contributions to the advancement of research and care across many diagnoses. The programs have tracked and provided valuable data to the Center for International Blood & Marrow Transplant Research (CIBMTR), the official U.S. repository for stem cell transplantation and cellular therapies, since its inception and consistently exceed expected outcomes set by the CIBMTR.   The Cellular Therapy Data Quality Analyst will be responsible to ensure and manage clinical and outcomes data quality for a case management and outcomes reporting system for cellular therapy recipients.  They will be a critical team member to participate in a data quality project to increase the integrity of converted historic clinical data.   The Cellular Therapy Data Quality Analyst will report to the Data and Systems Quality Manager.       Note:  This position is funded for up to 12 months from Date of Hire.   Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

This position will assist scientists in performing scientific research, development and/or clinical tasks of varying complexity. In general, this position will assist in the set up, operation and maintenance of laboratory instruments and equipment, monitoring experiments, making observations and calculating and recording results. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The Dana-Farber Cancer Institute (DFCI) Pharmacy is looking for an experienced pharmacist to assume management responsibilities for our outpatient pharmacy located in Boston, MA. The ideal candidate will have pharmacy management experience, preferably in the specialty pharmacy or outpatient hospital pharmacy environment. The individual should be a strong team leader with excellent communication skills, and a business builder with a passion to drive growth and strengthen our existing relationships with our disease centers.     The candidate should be able to demonstrate a goal-oriented and results-driven attitude, capable of navigating change and driving new initiates as necessary to be successful. The manager will oversee operational efficiencies of the facility and work closely with the clinical pharmacy team to ensure compliance with all pharmacy policies. The manager will directly oversee one or more staff pharmacists, technicians and per diem staff. The manager will become part of our strategic management team which includes the Director of Specialty Pharmacy, Outpatient Pharmacy Manager Longwood, Specialty Pharmacy Manager Merrimack Valley, and our Resource/Benefit Specialist Supervisor. This role is primarily operational, and the manager should be prepared to invest a significant portion of their time in the work-flow, coordinating the intake, enrollment, and fulfillment of outpatient pharmacy patients and orders, along with the appropriate documentation.   Dana-Farber Cancer Institute is opening a new outpatient cancer facility in September 2020 in Chestnut Hill. The new ambulatory center, located  at 300 Boylston Street, Chestnut Hill, will provide much needed space for adult patient care to support our patient growth. Dana-Farber - Chestnut Hill will offer Clinical and Research Laboratory Services, Clinical Trials, Imaging, Infusion Services, Nutrition Support, Retail Pharmacy, Social Work, and Transfusion Services. This will be a multi-disciplinary, state-of-the-art facility designed to maintain the same model of care that is currently given to our patients on our Longwood Campus.   Job Location: Training for this position will start in June 2020 at our Longwood campus (450 Brookline Ave), and will transition to Chestnut Hill in September after opening.

The Research Data Specialist will support the Leukemia clinical research program at Dana-Farber Cancer Institute, under the auspices of the Principal Investigator, Dr. Coleman Lindsley, in the areas of data collection, computing, and database organization (https://lcdr.dana-farber.org and https://lindsleylab.dana-farber.org). These job duties will be primarily related to capturing clinical, genomic, and pathologic information on patients with hematologic abnormalities, including patients with acute leukemia and other blood cancers. Duties may include but are not limited to: interviews/discussion with clinicians and scientists in order to develop and refine database architecture; examination, synthesis, and evaluation of medical records; the abstraction and recording of pertinent medical information; and the monitoring of patient status. The Research Data Specialist will be responsible for the collection, management, and quality assurance review of patient clinical and research data. The Research Data Specialist may work as a content expert by helping clinical and translational researchers develop data requests and enhance database functionality.   Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. The Research Data Specialist will support the clinical research program in the areas of data collection, computing, and database organization. Duties include the examination, synthesis, and evaluation of medical records; the abstraction and recording of pertinent medical information; and the monitoring of patient status. The Clinical Data Specialist will be responsible for the collection, management, and quality assurance review of patient clinical data.

In collaboration with the Physician/Clinical Director/Nurse leaders of the Clinical Floor, the Practice Manager is responsible for overall daily operations of the clinical floor that support the delivery of care to oncology patients and families. This includes managing patient flow and scheduling, assuring reconciliation of appointments, facilitating billing processes, and for clinical administrative support staff orientation and performance. The Practice Manager actively participates in the Quality Assessment and Improvement Program. Collaborates with department leaders to assure compliance with DFCI policies, procedures, regulatory agency requirements and ensures safe, efficient and effective delivery of quality care. The Practice Manager will have a constant presence on the clinic floor. The Mission, Vision and Core Values of the Dana-Farber Cancer Institute are incorporated into all areas of practice.   Dana-Farber Cancer Institute is opening a new outpatient cancer facility in September 2020 in Chestnut Hill. The new ambulatory center, located  at 300 Boylston Street, Chestnut Hill, will provide much needed space for adult patient care to support our patient growth. Dana-Farber - Chestnut Hill will offer Clinical and Research Laboratory Services, Clinical Trials, Imaging, Infusion Services, Nutrition Support, Retail Pharmacy, Social Work, and Transfusion Services. This will be a multi-disciplinary, state-of-the-art facility designed to maintain the same model of care that is currently given to our patients on our Longwood Campus.   Job Location: Training for this position will start in June 2020 at our Longwood campus (450 Brookline Ave), and will transition to Chestnut Hill in September after opening.

GENERAL SUMMARY: Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. The Clinical Research Coordinator work within the clinical research program and support the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator(s) and the DFCI Clinical Trials Office. The CRC will be responsible for the primary data collection and management of patient clinical information as it pertains to participation in clinical trials. Ensures timely collection of protocol related samples including shipment to outside entities as required. Maintains regulatory binders and ensures study compliance with all state, federal, and IRB requirements. May be responsible for IRB protocol submissions (amendments, continuing reviews, and minimal risk protocols). This individual may also screen patients for protocol eligibility, obtain informed consent, and register study participants to clinical trials. Some travel may be required.

GENERAL SUMMARY:  The Event Operations Specialist assists the Assistant Director, Event Compliance for Fiscal & Regulatory Management in managing, updating, and creating all event-related policies/procedures and works closely with the Division of Philanthropy Business Units to ensure compliance with these policies.   Embody Dana-Farber’s Core Values: Impact; Excellence; Compassion & Respect; and Discovery every day. Add value to the Dana-Farber community by seeking opportunities to collaborate across the Institute. Foster an ethical, positive, results-oriented culture founded on open communication.    Responsible for assisting the entire Division with reaching financial goals.   APPLICATION REQUIREMENTS: Resume and cover letter required with application submission.   Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Mon-Sat 8a-8p, Sun 10-6p / 4, 6,8,12 hour shifts, EOW and some holidays This is the job opportunity that could change your career. At Carilion Clinic, our team provides support for clinical and medical staff in a forward-thinking environment. You will thrive through extensive training, supportive leaders and potential for advancement. Carilion offers comprehensive benefits, paid time off, and tuition options. Join a team where your skills and ideas will make a difference in the health of our patients and the communities we live in.   The Clinical Assistant is accountable for performing office or clinical job responsibilities as needed for the department, provides support for clinical and medical staff in the delivery of quality medical care, and assists with patient care as directed by the physician and clinical staff within scope of training.   The job duties of the Clinical Assistant include, but are not limited to, the following:   Prepare patient for physician/provider evaluation, including obtaining specimens, positioning for exams, listing medications, assisting during exams and procedures. Collect patient information to include height, weight, vital signs, chief complaint, current medications, etc. Document patient information in the electronic medical record; update information as indicated; record appointments of referrals and diagnostic studies; complete requisitions for lab, x-ray, etc. Maintain work area, exam, treatment and x-ray rooms and lab in a clean, safe manner; restock with supplies and instruments; sterilize reusable equipment as needed. Observe all safety precautions and standards; assures proper disposal of specimens and contaminated waste. Greets patients and assists with check-in/check-out procedures. Answers phones; schedules appointments; and receives/relays messages. Registration: Ensures all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately and in accordance with established procedures. Ensures patient signatures are obtained on all necessary documents. Collects co-payments, deductibles, and other self-pay amounts at time of service. Maintains cash box and receipt books: receiving payments on accounts, daily balancing of cash drawer and credit card receipts, as applicable. Minimum Qualifications Education:  High school diploma or equivalent required.    Experience: One year experience in physician office preferred but not required. Previous experience in direct patient care, data processing, multi-line telephones, registration and/or medical insurance experience desirable.   Licensure, certification, and/or registration:  AHA BLS-HCP required within 6 months of hire. Certified Nursing Assistant preferred by some practices.    Other Minimum Qualifications:  Effective interpersonal, communication, and team-working skills required. Must be organized and self -motivated. Must have knowledge of office procedure and equipment. Must become proficient in use of electronic medical record.  Clerical, medical terminology knowledge preferred. Our Values Below are our core values that we strive to embody and expect of all our team members: Collaboration: Working together with purpose to achieve shared goals. Commitment:  Unwavering in our quest for exceptional quality and service. Compassion:  Putting heart into everything we do. Courage:  Doing what’s right for our patients without question. Curiosity:  Fostering creativity and innovation in our pursuit of excellence.   Requisition Number: 37923  Employment Status: Full time  Location: VelocityCare - Salem  Shift: Variable Hours  Shift Details: Mon-Sat 8a-8p, Sun 10-6p / 4, 6,8,12 hour shifts, EOW and some holidays Recruiter: REBECCA MINOR  Recruiter Phone: 540-983-4005  Recruiter Email: Rminor@carilionclinic.org This is Carilion Clinic ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is a drug-free workplace.

MAIN FUNCTION: Responsible for daily cleaning functions in assigned areas as part of a team. Maintains a sanitary and attractive Hospital environment, utilizing standard cleaning procedures and equipment. Applies Infection Control knowledge. REQUIRED EXPERIENCE: Preference will be given to candidates with Commercial/Institutional cleaning experience or Hospital housekeeping experience. Hospital housekeeping experience stongly preferred. Must be 18 and able to pass reading comprehension test at time of interview. A thorough working knowledge of Hospital, departmental, and infection control procedures. Ability to stoop, stand, lift, dry and wet mop; remove trash, waste and snow. Ability to use floor care equipment (buffers). Must have safe work record. Must be able to retain and apply Infection Control knowledge.

Per Diem Nursing Assistant. Must be registered. Acute care experience preferred.

The Registered Nurse maintains responsibility for the provision of professional nursing care demonstrated through the nursing process involving assessment, diagnosis, outcome identification, planning, implementation and evaluation. The Registered Nurse must demonstrate a competent level of behavior in a professional role, including activities related to promotion of quality of care, performance appraisal, education, collegiality, ethics, collaboration, research and resource utilization (Scope and Standards of Nursing Practice - ANA, 2010). Qualifications: Education: Graduate of an accredited School of Nursing. Certification / License: Current RN Licensure in Massachusetts. Current CPR skills. Experience: Oncology experience preferred. MRMC Differentials: Hospital differentials are: $3.50 hourly for evenings, $4.75 hourly for nights, and $2.75 hourly for weekends. All differentials are paid based per hospital policy. Please upload a resume with each new application. Our applicant tracking system does not automatically attach a previously submitted resume. This applies to both internal and external applicants. Thank you.

The Registered Nurse maintains responsibility for the provision of professional nursing care demonstrated through the nursing process involving assessment, diagnosis, outcome identification, planning, implementation, and evaluation. The Registered Nurse must demonstrate a competent level of behavior in a professional role, including activities related to promotion of quality of care, performance appraisal, education, collegiality, ethics, collaboration, research and resource utilization (Scope and Standards of Nursing Practice - ANA, 2010). Qualifications: Education: Graduate of an accredited School of Nursing. Certification / License: Current RN license in Massachusetts. Current CPR skills, ACLS and PALS certifications. Experience: Minimum of one year experience in Emergency Care preferred. Previous ICU/Critical Care or completed Coronary Care course considered. MRMC Differentials: Hospital differentials are: $3.50 hourly for evenings, $4.75 hourly for nights, and $2.75 hourly for weekends. All differentials are paid based per hospital policy. Please upload a resume with each new application. Our applicant tracking system does not automatically attach a previously submitted resume. This applies to both internal and external applicants. Thank you.

The Registered Nurse maintains responsibility for the provision of professional nursing care demonstrated through the nursing process involving assessment, diagnosis, outcome identification, planning, implementation and evaluation. The Registered Nurse must demonstrate a competent level of behavior in a professional role, including activities related to promotion of quality of care, performance appraisal, education, collegiality, ethics, collaboration, research and resource utilization (Scope and Standards of Nursing Practice - ANA, 2010). Qualifications: Education: Graduate of an accredited School of Nursing. Certification / License: Current RN Licensure in Massachusetts. Current CPR skills. Experience: Licensed graduate. Experience preferred. MRMC Differentials: Hospital differentials are: $3.50 hourly for evenings, $4.75 hourly for nights, and $2.75 hourly for weekends. All differentials are paid based per hospital policy. Please upload a resume with each new application. Our applicant tracking system does not automatically attach a previously submitted resume. This applies to both internal and external applicants. Thank you.

According to established procedure, cleans and services building area. Move furniture, equipment and supplies in and around hospitals departments; and performs a variety of environmental services duties to maintain the hospital in a neat, orderly, safe, and sanitary condition. Responsible for providing non-nursing patient support such as transporting patients and equipment as needed. Qualifications: Education: High School Diploma or equivalent Certification / License: Current CPR skills Experience: Previous cleaning experience in a healthcare environment preferred. Experience in working in serving customers setting. Great communication skills. Scheduled hours are, 3pm to 11:30pm MRMC Differentials: Hospital differentials are: $3.50 hourly for evenings, $4.75 hourly for nights, and $2.75 hourly for weekends. All differentials are paid based per hospital policy.

Delivers patient care through the nursing process of assessment, planning, implementation and evaluation. Administers and monitors patient responses to all medications. Directs and guides patient care, teaching and activities of ancillary personnel while maintaining standards of professional nursing within the realm of Hospital Policy. Maintains and delivers the highest quality customer service standards.   Description:     Properly utilizes the nursing process in caring for patients by maintaining relevant, accurate and current patient records as evidenced by Nursing PI activities. Provides documentation of assessment of the patient throughout the Hospital admission including physical, psychological, social dimensions and discharge plans.  Summarizes assessment data and initiate plan of care with communication of pertinent data to allied patient care providers as evidenced by Nursing PI activities. Understands, assumes, and demonstrates proficiency in the role of charge nurse. Demonstrates proficiency in Computerized Nursing Informatics (information systems). Assumes role of resource person regarding patient care, orientation and teaching staff.  Participates in at least four unit staff meetings per year, attends mandatory programs and obtains three hours of Patient Care Assessment Committee (PCAC) credit per year.  Participates in identification of the aspects of care for the patient, indicators used to monitor the quality and appropriateness of care, and the evaluation of that care.  Adheres to safety, blood/body fluid policies and procedures.  Assesses personal learning development needs.  Maintains documentation of current and ongoing professional development activities.  Regularly up-dates knowledge of techniques and regulations appropriate to the age of the patient served.  Shows a willingness to participate on Nursing Committees. Represents hospital in the community and within the hospital by maintaining confidentiality regarding patients and hospital matters and by presenting the hospital in a manner that will best market the services provided. Performs other work related duties and activities as assigned or requested by his/her immediate supervisor.   Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.

Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Essential Responsibilities: Serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards. Provides patients with relevant instructions for specific tests and procedures. Performs or assists with routine procedures under proper supervision as directed by physician, Nurse Practitioner. Schedules follow-up tests and appointments. Arranges patient transport as needed. Sorts/distributes lab results daily to appropriate physician or nurse practitioner. Maintains patient confidentiality. Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and as standards are defined by the Joint Commission of Accreditation of Health Care Organizations (JCAHO). Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized. Maintains an unobstructed area for patient access. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials. Tracks, orders and maintains supplies and equipment, restocks supplies. Required Qualifications:High School diploma or GED required. Certificate 1 Medical Assistant Certificate required. 0-1 years related work experience required. Graduation from an accredited Medical Assistant program. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Certified Medical Asst. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for managing copayment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments., Provides patient with any relevant educational materials as indicated, Visit ticket entry, Medical Records preparation. Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery. Required Qualifications:High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:One year experience in a healthcare or service/hospitality environment. Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus