Patient Services Representative - Internal Medicine, Westwood

  • UCLA Health
  • Los Angeles, CA, USA
  • Nov 24, 2022
Full Time Administration/Operations Assistant/Support Physician & Surgeon

Job Description

Responsibilities

In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to: 

  • acting as a liaison for the patients and physicians in the practice
  • assisting patients in accessing service within the health system
  • facilitating communication with referring physicians
  • referring patients to appropriate resources
  • providing follow-up through telephone and EPIC/Care Connect
Qualifications

Required:

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

  • Knowledge of specific specialty practice and workflows.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Employment Type

FULL TIME