Patient Service Representative - Oncology, Torrance

  • UCLA Health
  • Torrance, CA, USA
  • Nov 24, 2022
Full Time Administration/Operations

Job Description


In this role, you will schedule and coordinate all follow-up appointments and cancellations, schedule research visits based on study schedule all infusion appointments based on length of treatment and nurse to patient ratio. Ensure valid authorization is obtained and attached to appointment; complete demographics in CareConnect, coordinate referrals with other offices, constantly monitor and handle CareConnect In-Basket and email messages. Work very closely with Patient Communication Center, the physician liaisons, all providers, charge nurse in Infusion and Clinical Research Coordinators. Provide backup administrative support and triage calls.



  • Typing skills to prepare forms, manuscripts, and correspondence with speed and accuracy
  • Ability to follow proper channels of policies and procedures, communication and work standards
  • Skill to organize tasks to facilitate smooth work/patient flow
  • Knowledge to schedule patients for referrals to specialists
  • Demonstrated ability to be punctual and maintain a satisfactory attendance record
  • Ability to work overtime in cases of emergency
  • Skill in maintaining a harmonious work atmosphere, practicing excellent customer service
  • Skill in speaking and writing clearly and using proper grammar

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


Employment Type