A Physician Office Specialist is placed inside a physician practice to collect and register lab specimens, schedule and pre-authorize diagnostic testing, and act as a general liaison to MMC. Their daily routine varies depending on the needs of the practice. They collect lab specimens, register them, and prepare them for transport to MMC for processing to the specifications outlined in the laboratory policies and procedures. They ensue that diagnostic testing is ordered to the provider and patient’s preference and according to the guidelines set by the department and Central Scheduling. They also ensure that results reach the provider whether it be via EMR or fax. Physician Office Specialists function as a representative of MMC and are often the main channel of communication between the practice and MMC. Physician Office Specialists may also be trained to assist in multiple locations reporting to Offsite Services. Locations include Blountsville, Arab, Guntersville, and Albertville.
Physician Office Specialists function under the authority of the Offsite Services Manager; however, they are also responsible for maintaining the standards outlined by the Laboratory Director for all laboratory services they provide.
Schedules patients at physician request for diagnostic services
Verifies insurance coverage for services as well as whether a pre-authorization is required – obtaining the pre-authorization as needed
Communicates appointment information and preparation instructions to patients
Communicates with referring providers to ensure all clinical documentation needed is available at time of appointment
Ensures that provider receives results in a timely manner
Registers lab patients and ensures accuracy of information by utilizing AccuReg on a daily basis
Prints medical records for practice as needed to improve continuity of care
Assists with ease of referral to various other MMC services such as PT, CCC, etc.
Collects blood specimens via venipuncture or finger stick following MMC collection and infection guidelines
Prepares other body fluid specimens (urine, fecal matter, sputum, semen, cultures, etc.) for transportation to the lab
Maintains requested statistics, clinical documentation, and reports
This position requires, at minimum, a high school diploma or GED. Prior experience in the healthcare environment and/or customer service is preferred. Prior experience with or certification in phlebotomy is preferred. A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.