Account Follow-Up Representative (Hourly)

  • Fred Hutch Cancer Center
  • Seattle, Washington
  • Sep 23, 2022

Job Description

Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch’s global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures for the world’s deadliest diseases and make life beyond cancer a reality.   At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.   An Account Follow Up Representative is responsible for timely follow up with insurance companies on payments, denials and appeals. Responsibilities Review work queues to prioritize account follow up activities (account/payment status, verify and update patient information). Timely identification of claim denials and appropriate handling of appeals Review insurance payments and all adjustments to determine patient responsibility Utilizes hospital billing system, payor websites and system interfaces to effectively manage accounts Investigate and resolve patient inquires forwarded from Customer Service Contact appropriate the Fred Hutch Cancer Center Departments to obtain information for account resolution Maintain current understanding of contracted payor agreements


High school graduate or equivalent. A minimum of one year experience in a business setting. Ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting. Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.   Preferred: Experience in healthcare billing preferred.    SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities. Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.   A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

Employment Type

Regular Full-Time