Assistant Manager - Primary & Specialty Care - DTLA

  • UCLA Health
  • Los Angeles, CA, USA
  • Sep 23, 2022
Full Time

Job Description


The Assistant Manager is responsible for coordinating the activities of all staff and interact with faculty to maximize patient care and patient satisfaction. In addition, perform the full range of administrative and patient care support functions to include assisting in coordinating patient flow throughout the clinic, from registration to discharge. The assistant manager will work as a member of the clinic team to provide smooth out patient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our customers, faculty and staff.

  • Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
  • Working knowledge of EMR to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.
  • Team Building Skills to include prior supervisory lead experience.
  • Skill in monitoring complex clinician appointment schedules.
  • Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.
  • Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
  • Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.
  • Skill in operating a microcomputer including word processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
  • Ability to maintain equanimity in the face of resistance, indifference and hostility.
  • Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments.
  • Knowledge of medical terminology.
  • Working knowledge of medical insurance plans and types of coverage provided.
  • Ability to maintain Charge Document Reconciliation Process.
  • Excellent customer service skills required

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


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