Room Service Representative - Food Services

  • MaineHealth
  • Portland, ME, USA
  • Sep 23, 2022

Job Description


  • Position Summary
    • Facilitates quality customer service for patients, patient's family, and support staff for all nutritional needs.  Responsible for coordinating meal service, working closely with all patient caregivers. Triages issues to appropriate Nutrition personnel, allowing for prompt intervention.  Provides primary contact between patients in assigned areas and Nutrition Services with Room Service meal selections or assisting patients with meal selection using a Bedside menu entry tool.  On assigned units delivers and picks up meal trays. Assists with other nutrition related tasks. Serves as Department Customer Service Advocate. The work is performed at a high degree of independence.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: A high school diploma or equivalent is preferred in order to compare menus to physicians' orders, and review menus with patients.
    • License/Certifications: N/A
    • Experience: Approximately 1-6 months' on-the-job experience necessary in order to gain understanding of meal/nourishments' preparation and nutritional value, learn to modify menus in compliance with Nutrition Manual, and learn hospital policies and procedures.
    • Must demonstrate aptitude of basic computer skills i.e., Microsoft word, internet, and ability to navigate between multiple applications that are required for the job. Ability to process and deliver unit nourishment meal items.
    • Ability to concentrate and pay close attention when comparing menu selections to physicians' diet orders, and making substitutions to diets.
    • Knowledge of Quality Improvement principles.
    • Interpersonal skills necessary in order to communicate effectively with Nursing staff, other department personnel, and patients.
    • Basic analytical skills necessary in order to ensure patient meals comply with physicians' order.
    • Ability to deliver and pick up all patient meal trays, which requires lifting and carrying.
Additional Information 

MaineHealth was ranked one of America’s Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.”  MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.


Additional Information

Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.