Referral Specialist-Nephrology

  • MaineHealth
  • Portland, ME, USA
  • Sep 23, 2022

Job Description


MMP Nephrology is a fast-paced, caring medical office ensuring that our chronically ill patients receive the highest level of expert care. We are seeking a friendly, courteous, and positive referral specialist to join our team

The schedule is Mon-Friday days with no nights nor weekends, competitive rate of payand 11 paid MaineHealth holidays annually.  There is plenty of parking, and we are conveniently located close to the Maine Turnpike, I-295, and Portland’s Old Port.  Located on the beautiful Stroudwater River with gorgeous views, MMP Nephrology has team-oriented, hardworking, collaborative, and friendly staff with a high retention rate. 

Position Summary

The referral specialist will ensure patients have been cleared for an appointment by resolving pre-certification, registration, and case-related concerns prior to a patient's appointment. The referral specialist verifies insurance coverage and obtains authorization if needed from the insurance provider and provides administrative support such as entering referrals and documents within the system. Additional administrative responsibilities include scheduling and managing appointments and responding to inquiries in a timely manner.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

    1. Education: High school graduate or equivalent preferred.
    2. License/Certifications: N/A
    3. Experience: Previous medical office experience.
    4. Knowledge of managed care and medical office billing procedures.
    5. Knowledge of customer service concepts and techniques.
    6. Excellent organizational skills with the ability to accomplish multiple tasks.
    7. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
    8. Strong computer skills.
    9. Ability to read, understand and follow oral and written instructions.
    10. Ability to maintain confidentiality.
    11. Ability to work independently and as a team member with minimal direct supervision.
    12. Ability to maintain a professional manner even under stressful situations.

Additional Information 

MaineHealth was ranked one of America’s Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.”  MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave,, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.