Admitting Clerks have initial customer contact which provides an exchange of needed information. The information gathered serves various departments. High quality customer service and overall efficiency will result in customer satisfaction and will help Cuyuna Regional Medical Center achieve its goals.
Education and Experience:
Successful completion of data entry, and general clerical standards administered by Cuyuna Regional Medical Center Human Resources staff.
Special Skills and Aptitudes:
Ability to work independently.
Effective interpersonal relationship skills including good listening and communication skills.
Ability to handle confidential information discreetly and appropriately.
Ability to adapt resources to meet the needs of the situation.
Adjusts to stressful situations with confidence and good judgment.
Processes patient registrations in a timely and accurate fashion.
Receives and interviews incoming patients/residents or representatives to obtain pertinent data.
Processes pre-registration documents.
Confirms insurance benefits, including copies of required documents.
Obtains patient/resident or responsible person's signature where required and creates wristband and labels when required.
Distributes registration records to proper departments.
Files documents in an accurate manner.
Processes telephone calls and pages efficiently, accurately, politely and calmly.
Corrects registration errors and sends for needed billing information.
Demonstrate Standards of Excellence when other duties are assigned.
Customer Service and communication skills are essential for the lead position.
Provide day to day direction to staff in daily operations to including taking calls and redirecting staff to prioritize tasks.
Communicate performance issues to manager.
Assist in the training of new staff and developing of current staff, in registration functions and customer service standards.
Analyze and monitor all assigned registration/billing work queues, identify registration error trends and develop training resources to improve accuracy.
Work closely with billing staff to identify and create account accuracy improvement projects.
Serve as a communication liaison between billing, coding and registration staff for problem accounts and efficiencies.
Utilize, analyze and suggest improvements in technology use for determination in advancement of registration efficiencies and process improvement.
Assist Admitting Manager with daily staff scheduling, adhering to department payroll budget guidelines.
Assist in the completion of monthly accuracy audits for all registration staff, including ancillary clinics.
Assist Admitting Manager in recruiting, hiring and retaining department staff members.