Application Analyst (Hybrid/Remote)

  • UCLA Health
  • Los Angeles, CA, USA
  • Sep 21, 2022
Full Time Healthcare IT

Job Description


Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications.  They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application. The Analyst works with business owners, vendors, and ISS team members to evaluate and recommend solutions to complex problems and requests.

Applications Supported: Ambulatory Systems Portfolio Applications

This is a hybrid remote role which will require you to be onsite approximately three times per quarter and on as-needed basis. 


§  Ability to manage multiple and competing tasks.

§  Ability to remain calm in difficult and stressful situations.

§  Ability to research, organize, analyze, and synthesize data to support effective decision making.

§  Ability to work effectively as a team player and work with people of all backgrounds, at all levels.

§  Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas.

§  Effective leadership skills and strong customer service orientation.

§  Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.

§  Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.

§  Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.

§  Must have or acquire certifications required to support the applications.  If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions.  Analyst required to achieve certification within three months of the last class and three exam attempts.

§  Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.

§  Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.

§  Superior organizational skills.


UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


Employment Type