Patient Service Representative (PSR) - Internal Medicine Topsham

  • MaineHealth
  • Topsham, ME 04086, USA
  • Sep 17, 2022
Administration/Operations Physician & Surgeon

Job Description


For a limited time MaineHealth is offering up to $2,000 Sign on bonus for all eligible Patient Service Representatives/Medical Secretaries!

  • Eligible candidates are hired (offer accepted) into a Full or Part time Patient Service Representative/Medical Secretary position. Bonus amount prorated for Part time hires, per diem hires are ineligible.
  • Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment.

~ 40 Hours a week, Monday – Friday, Day shift ~

Position Highlights

  • Exciting opportunity to showcase your customer service and organizational skills as a Patient Service Representative/Medical Secretary!
  • Full time, day shift position in a busy primary care office located in Topsham, Maine
  • Exceptional benefits package includes medical/dental/vision, Paid Time Off, life & disability insurance, retirement with employer match, paid family leave, tuition reimbursement, wellness programs, and more!
  • Work for MaineHealth, a non-profit organization and the largest healthcare system in Northern New England. Named by Forbes as a Top 100 Large Employer in 2022!

Position Summary

Mid Coast Medical Group-Topsham Internal Medicine has an immediate need for a full time Patient Service Representative (PSR)/Medical Secretary to join our care team. The Patient Service Representative (PSR)/Medical Secretary is responsible for providing administrative and office support for the providers in a multi-physician, practice.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

  1. Education: High School graduate or equivalent preferred.
  2. License/Certifications: N/A.
  3. Experience:  One (1) year of related experience. Experience in healthcare setting preferred.
  4. Knowledge and skills in using office equipment.
  5. Knowledge of customer service concepts and techniques.
  6. Excellent organizational skills with the ability to accomplish multiple tasks.
  7. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
  8. Strong computer skills.
  9. Ability to read, understand and follow oral and written instructions.
  10. Ability to maintain confidentiality.
  11. Ability to work independently and as a team member with minimal direct supervision.  Ability to maintain a professional manner even under stressful situations.
  12. Experience in customer relations.
  13. Accurate data entry skills.

Mid Coast–Parkview Health: A Family of Services for a Lifetime of Caring. Over the past two decades, Mid Coast–Parkview Health has grown into a dynamic family of service providers, addressing a full continuum of community needs. We have invested in one of the region’s most modern hospitals, as well as in a diverse medical group, home health care services and a continuum of senior services. Mid Coast–Parkview Health is a clinical affiliate of MaineHealth, a regional not-for-profit family of leading high-quality providers and other healthcare organizations working together so our communities are the healthiest in America. 


Additional Information 

MaineHealth was ranked a Best-In-State Employer in 2021 and one of America’s Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.”  MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.