As the Assistant Director of Ambulatory Social Care (AD), you will serve to assist
and function as a proxy to the Director of Ambulatory Care Coordination. You will develop, implement,
and evaluate innovative approaches to social care and social drivers of health
(SDOH) services across the UCLA Ambulatory Health System, including assuming
responsibility for field work personnel and supervisors.
This is an
administrative management and leadership role that will provide direction and guidance
to promote teamwork, cooperation, partnerships, and development of Ambulatory
Social Care programs and systems. You will implement strategic initiatives and
programs with key stakeholders in care coordination, clinical departments, ambulatory
operations, Office of Population Health and Accountable Care, Information Services
& Solutions, Human Resources, outside health systems and community based
organizations with the goal of improving social care for UCLA Health patients. You will also direct and motivate team members, establishes team goals, priorities, plans,
and uses effective coaching and time management skills. In this role, you will have fiscal responsibility for developing, monitoring and managing finances independently and in collaboration with the Director of Ambulatory Care Coordination as well as be a key driver in creating and leading a team focused on integrated and accountable approaches to care management, care transitions, care redesign, and coordination of centralized SDOH services. You will oversee appropriate use of sites of care, team building, and coordination with other existing and emerging components of UCLA Health and community partners. You will be responsible and accountable for clinical operations, protocol and policy review, and communication of operations to the health system. Independently or in partnership with a team of managers, you will also implements and evaluate initiatives derived from strategy defined in collaboration with or under direction from organizational and department leadership.
We are looking for a
strategic leader in identifying areas to improve and expand social care services,
and develops programs for primary and specialty care related to social drivers
of health. Experience working in interdisciplinary teams, building cross institutional partnerships, and operationalizing and implementing strategy required.
- Minimum 10 years of administrative leadership and/or management experience
- Minimum of a Master’s Degree required, preferably an MPH, MHA, LCSW/MSW, MBA
- 5 years of supervisory experience
- Excellent verbal and written communication skills to clearly communicate to a broad variety of audiences in person, virtually, and on the telephone
- Strong interpersonal skills with ability to work effectively with a diverse team of individuals in both, individual and group setting
- Ability to articulate clinical and non-clinical information to individuals of all levels of understanding
- Experience with various computer software and hardware including word-processing, knowledge of Microsoft word, excel, outlook, Electronic Health Record Systems, internet, cisco, finesse
- Experience working in ambulatory care and with community based organizations
- Superior analytical and problem solving skills
- Strong leadership skills and independent decision making ability
- Ability to set priorities independently and manage expectations
- Proven experience coaching, mentoring, and fostering professional development
- Skill in recognizing an effectively responding to emergency or high priority situations
- Ability to exercise diplomacy and flexibility in interacting with doctors, nurses, administrators, patients, community members, community health workers, and other personnel
- Understanding and proven experience in building, supporting, implementing, or championing social drivers of health programs
- Proven successful experience working with and supervising a diverse team of staff. For example, managers, clinicians, students, administrative support, and community lay health workers
- Demonstrated work within interdisciplinary teams
- Must carry a cellphone (issued by supervisor) during normal work hours and respond to urgent and emergency calls in a timely manner
- Must have strong problem solving skills.
Ability to analyze problems and formulate plans, solutions and a course of action given changing circumstances.
- Ability to be flexible and work according to availability of team personnel, patients, and resources required to coordinate social care
- Excellent organizational and time management skills, including the ability to handle multiple conflicting priorities and/or assist relevant stakeholders manage expectations
- Advanced clinical social work knowledge including relevant medical diagnoses, procedures, protocols, treatments, and terminology
- Bilingual in English and another language (e.g., Spanish, Korean, Mandarin, Tagalog, Armenian, American Sign Language, etc.)
- Experience using an Electronic Medical Record required. EPIC use preferred.
- Experience and/or working knowledge of health equity, diversity, and inclusion practices
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.