Patient Service Representative (PSR) - Sports Surgery

  • MaineHealth
  • Scarborough, ME, USA
  • Aug 05, 2022

Job Description


Do you want to help people and make a difference every day? Then this could be the perfect team for you! The crew at Sports Surgery strives to improve the quality of life for each patient who comes through our doors. As a Patient Service Representative you will be an important point of conduct for each patient as they enter and leave appointments, and the voice when they call on the phone. The job duties range for this position, as there are always patients to check in or out, phones to answer, and calls to be made. The practice currently has 16 providers and is still growing. We sometimes help our other practices, so there will be opportunities to moonlight at different offices in the Sports Medicine department. This could help you learn more and decide how best to grow your career here at MaineHealth.


The ideal candidate will be able to be able to handle many patients coming in and out on a daily basis, along with a very heavy call volume. This person would be great at juggling many tasks in a calm and organized manner.


  • Position Summary
    • The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    1. Education: High school graduate or equivalent preferred.
    2. License/Certifications: N/A
    3. Experience: Previous office experience with medical office experience helpful.
    4. Knowledge and skills in using office equipment.
    5. Knowledge of customer service concepts and techniques.
    6. Excellent organizational skills with the ability to accomplish multiple tasks.
    7. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
    8. Strong computer skills.
    9. Ability to read, understand and follow oral and written instructions.
    10. Ability to maintain confidentiality.
    11. Ability to work independently and as a team member with minimal direct supervision.
    12. Ability to maintain a professional manner even under stressful situations.

Additional Information 

MaineHealth was ranked a Best-In-State Employer in 2021 and one of America’s Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.”  MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave,, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.