Under the direction of a physician, this position works cooperatively with all team members to provide technical patient care services. This position assists physicians in the performance of their function and provides specific and general support. These tasks are performed according to department and Medical Center policy.
Greets and directs patients; notifies appropriate person (RN, Physician) of patient’s arrival and/or escorts patient to appropriate area.
Manages patient care flow.
Receives and addresses in-coming telephone calls; accurately records and routes messages as indicated.
Prepares and cleans treatment rooms before and after each patient.
Utilizes computer systems to obtain test results.
Orders and restocks clinical supplies including linen, dressings and instruments.
Maintains office equipment and initiates maintenance and repairs as necessary.
Performs and documents manufacturer’s recommended Preventative Maintenance procedures on testing instruments; monitors calibration dates as needed.
Schedules patient appointments.
Completes appropriate forms as required by the department.
Prepares patients for physician by interviewing patients regarding health problem and reviewing current medications.
Takes vital signs and other pertinent information as required by the department and documents in medical record.
Assists in examination room as needed.
Updates patient information such as medication lists, allergies, etc
Communicates all significant clinical findings to nurse.
Processes electronic prescriptions as directed by a physician.
Performs electrocardiograms as directed by a physician.
Assists with patient education.
Demonstrates knowledge of general age specific norms for adults and geriatrics.
Practices and has good understanding of infection control, standard precautions and personnel safety.
Provides healthcare services in own job category to the following age groups: adults and geriatrics.
Maintains safe and clean work/patient environment according to hospital safety and security guidelines.
Participates in departmental meetings and departmental development activities.
Assists with orientation and training of new employees/volunteers, as assigned.
Department Specific Competencies
High School Diploma/GED or Higher Education N/A
Number of Years Experience Type of Experience
One year experience in medical office or hospital.
License / Certification Requirements
CNA Certificate or EMT Certification
Medical Assistant Certificate
BLS or ACLS Certification