Patient Registration Representative - Emergency Department

  • MaineHealth
  • Brunswick, ME 04011, USA
  • May 14, 2022
Administration/Operations Assistant/Support

Job Description


The Patient Registration Representative is responsible for registering Inpatient, Outpatient, and Emergency Department patients as needed.  They are also responsible for multiple quality assurance functions, maintaining the accuracy and confidentiality of patient information, and flow of patients and their information.

Job Responsibilities

  • Obtains signatures, verifies identification and insurance eligibility, obtains copies of insurance cards and completes forms as required by state and federal regulations.
  • Admits patients and transfers appropriate paperwork.
  • Involves interactions with doctors, nurses and other hospital personnel that requires strict patient confidentiality.
  • Assists patients with handling clerical problems and resolving any issues such as adding new insurance information.
  • Hospital will provide extensive on-the-job training regarding our policies and procedures and knowledge of basic medical terminology will be trained. 
  • Good interpersonal skills are essential, as well as empathy for people in crisis.
  • This person should be able to handle multiple tasks at once, prioritize work and manage interruptions easily.


Required Minimum Knowledge, Skills, and Abilities (KSAs)

  • Education: High School graduate preferred. 
  • License/Certifications: N/A.
  • Experience:  One (1) year of related experience. Experience in healthcare setting preferred. Experience in customer relations.
  • Accurate data entry skills.