Patient Service Representative - Family Practice

  • MaineHealth
  • Farmington, ME, USA
  • May 14, 2022
Administration/Operations Counseling Physician & Surgeon

Job Description


  • Position Summary
    • The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: High School Diploma or equivalent preferred
    • License/Certifications: Certified Healthcare Access Associate (CHAA) desired
    • Experience: Computer experience required. Minimum of one year customer service or data entry experience in a health care environment preferred
    • Familiarity with healthcare billing and diagnostic coding preferred