Desk Side Analyst

  • Ensemble Health Partners
  • Blue Ash, OH, USA
  • May 13, 2022
Healthcare IT

Job Description

Thank you for considering a career at Ensemble Health Partners!

II. Job Competencies

  • Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
  • Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
  • Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
  • Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
  • Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
  • Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

III. Essential Job Functions

  • Work effectively within a team environment to provide support to our users in a timely manner and with a positive customer service attitude.
  • The ability to identify problems, link them to underlying issues and symptoms in order to determine a solution. Possesses ability to identify what issues should be escalated and what can be resolved personally.
  • Customer Focused: Ability to anticipate users’ needs and remove barriers that hinder providing excellent service. Engages appropriate internal stakeholders as needed to resolve issues outside of individual scope of responsibility.
  • Work closely with the IT team to communicate any challenges encountered along and provide recommendations for resolution.
  • Perform escalations when necessary to vendors or internal departments and works with the other parties to resolve the issue to the satisfaction of the end user.
  • Organized and dedicated, ability to work quickly following a process.
  • Troubleshooting a variety of issues including but not limited to hardware, printing, scanning and software issues.

#LI-KS1

#LI-Remote

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

We’ll also reward your hard work with:

  • Great health, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Paid time off
  • Tuition reimbursement
  • And a lot more

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact our Human Resources Department at 877-692-7780 or Recruitment@ensemblehp.com.  This department will make sure you get connected to a Human Resources representative that can assist you.​

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