Under the general supervisor of the Revenue Cycle Manager, the Billing and Follow Up Representative applies professional administrative knowledge and skill while providing accountable oversight of administration and financial systems, processes procedures and projects in the patient financial services area. The primary role is to protect the Accounts Receivable assets of Tidelands Health facilities by Billing & Collecting Insurance Claim Balance(s) and will be responsible for the following:
Ensure accurate and complete account follow-up by demonstrating a thorough understanding of carrier-specific reimbursement as applicable to claim processing to include: eligibility discrepancies, UB04 and/or 1500 claims form preparation, DRG, per diem, case rate, fee schedule reimbursements, etc.
Conduct appropriate activity on accounts by contacting government agencies, third-party payors, and patients/guarantors via phone, e-mail, or online. Continue reimbursement activity until account resolve.
Document all follow-up activity taken on an account in the patient account notes.
Resolve claim processing issues on a timely basis by reviewing claim inventories, payments, and adjustments daily.
Responsible for maintaining control of assigned inventory and ensure that daily productivity standards of accounts are met.
Taking appropriate actions to ensure payments and adjustments have been posted properly as well as identify applicable. accounts for secondary billing and follow-up, where necessary.
Research and document any correspondence received related to assigned accounts.
Assess accounts for balance accuracy, confirm correct payor billed, coding accuracy, denials, and outstanding insurance requests.
Provide documentation appropriately and submit corrections; or if payor error, escalate for re-processing in a professional and timely manner.
Request additional information from patients and payors as needed.
Review payor overpayment letters as necessary per the Revenue Cycle AR Manager.
Identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed.
Identify payor issues and trends and escalate those issues to Lead and/or Management.
Ensure compliance with State and Federal Law Regulations for Managed Care and other Third-Party Payors.
Other duties and projects as assigned.
Must meet one of the following:
High School Diploma.
Three or More Years of Experience with the following:
Understanding of the Revenue Cycle process.
Working with government agencies, third-party payors, and patients/guarantors via phone, e-mail, or online.
Review of reimbursement activity until account resolved.
Hands-on knowledge of UB-04 and/or HCFA 1500 billing and account follow up, CPT and ICD-10 coding and terminology for hospital and/or ambulatory/physician billing.
Strong personal ability to work collaboratively among internal and external departments, to identify and help resolve enterprise-wide challenges.
Solid understanding of HIPAA transaction sets and compliance with HIPAA privacy laws
Documenting of all follow-up activity taken on an account in the patient account notes.
Basic MS Office suite proficiency (Microsoft Excel, Word, and PowerPoint).
Familiar with terms such as HMO, PPO, IPA, capitation and how these payors process claims.
Demonstrated experience with having strong interpersonal communication skills required.
Prior experience with interpreting and following detailed policies required.
Demonstrated ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems required.
Must pass PC typing test to demonstrate general PC aptitude and keyboarding ability at a minimum of 40 wpm required.
Demonstrated Competency with Microsoft applications such as Outlook, Word, Excel and Explorer required with examples of such work provided required.
Demonstrated ability to handle projects and tasks efficiently (time management) required.
Prior certification course, training program in medical terminology preferred but not required.
Prior experience with Meditech software program preferred but not required.
In addition, all interactions require an exemplary level of communication skills, teamwork skills, problem solving capabilities, organizational and time management skills.
Incumbent should fully support Tideland Health’s Mission and Values.
Predominantly Day shift M-F position, but management reserves the right to make changes on an as needed basis to meet the needs of the customers and TH programs when such instances arise. May be required to work on holidays and weekends, as necessary.
Physical Requirements: Light Physical Agility Test (PAT) Rating
While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and post offer Physical Agility test will be required to demonstrate ability to meet minimum physical competencies of the position.
Exposure to diseases possible but not probable due to controlled environment and limited exposure to patients.