• Memorial Health
  • Decatur, IL, USA
  • Oct 12, 2021

Job Description

Hospital Telecommunication Operator is responsible for operating a computerized telecommunications system.  Operators will respond to emergency and non-emergency calls for assistance and information.  They must provide dispatch and communication support services for all clinical staff, physicians, security, engineering, answering services, etc. REQUIRED SKILLS Essential Functions and Job Duties Operate a multi-line telephone console system and alerting system Manage device checkout for the  deaf and hearing-impaired and foreign language translation Translate alarms and phone in information to the appropriate emergency codes Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system Perform emergency medical, security, and answering service dispatch Ask vital questions and provide pre-arrival instructions for emergency medical calls, such as Trauma and after hours surgeries Monitor and operate a radio console and computer equipment Receive and respond to a variety of emergency and non-emergency services and complaints Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, or contact appropriate personnel. Enters and modifies information into switchboard database Prepares and publishes daily physician on call list Calls out medical personnel needed for afterhours emergency surgeries, epidurals, and recovery Monitor and respond to a variety of technical systems and alarms, such as engineering alarms, medical gasses, panic, building security alarms, fire, and code blue. Manage the morgue by receiving and validating release of remains paperwork, calling funeral homes, monitoring status of the deceased, and documenting location of the morgue key. Performs other duties as assigned. REQUIRED EXPERIENCE Education and/or Other Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Must be able to work a variety of shifts and be on call on weekends.  High school graduate or equivalent.  Two year computer-related degree preferred; or sufficient experience with a working knowledge of PC’s and related software.  Call center or answering service experience preferred.  Typing experience. Must have general knowledge in:  Safety and Security: Candidates must have knowledge of rules, regulations, and procedures, including safety procedures. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans for all answering service accounts. Customer Service: Candidates must have knowledge of providing excellent customer service. Telecommunications: Candidates must have knowledge of telecommunications systems, which may include transmission, broadcasting on multiple platforms, switching systems, and computerized databases. Further, they must understand emergency codes, as well as standard medical abbreviations terminology commonly used by medical service. Geography: Candidates must become familiar with entrances, parking lots, elevators, and building locations to better direct responding 911 or security personnel to fire, building alarms, etc.

Employment Type (feed only)