The Human Resources Benefits Specialist assists employee partners with benefits enrollment, questions, manages all insurance billing, reconciliation, and payment processing, maintains employee database (HRIS) and benefits files, and assists with duties associated with payroll processing. Coordinates communications to leaders the status of leave of absence requests. Conducts new employee benefits orientation and assists with updating communications and maintaining refreshed benefits information on internal platforms. Performs exemplary customer service and assistance to physicians, employee partners, leaders, and HR business partners. Processes data for COBRA administration and compliance.
The HR Benefits Specialist will provide support to Director of Benefits Services for special projects, including open enrollment, annual benefit statement production, reporting and performing research.
Daily administration of employee benefits plans: monitoring employee partner benefits eligibility and assisting in on-boarding and off-boarding as it relates to benefits. various employee benefits programs, such as group health, health reimbursement account, flexible spending accounts, dental, vision, disability, life insurance, 403(b) and voluntary benefits.
Assist employees with health, dental, life and other related benefit changes within the scope of Section 125, as applicable.
Prepare and setup meetings or other educational resources designed to help employees obtain information and understand company benefits, including internal platforms.
Conduct benefits orientations, explain benefits self-enrollment system, and assist with employee partner inquiries.
Assist HR benefits team for escalated support needs, including but not limited to: claims administration and appeals, COBRA, retirement administration, and HRIS data integrity.
Ensure the accuracy of all benefit enrollments and provide vendors with accurate eligibility information and plan changes. Updates HRIS database with new and changing information; ensures accuracy and integrity of information.
Assist HR benefits team with open enrollment processes and communications.
Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to eligibility and premiums. Extract data from HR/Payroll system to reconcile monthly eligibility and premium reports.
Submit benefit billing payment requests for approval.
Administer COBRA through third party database and ensure compliance requirements are satisfied.
Provide timely communications to leaders on status of employee partner FMLA and leave request and educates leaders on their responsibilities specific to FMLA and timekeeping requirements.
Monitor benefits and payroll audits associated with biweekly payroll processing and work closely with HR benefits team and payroll to ensure that benefit deductions and paid time off are accurate and correct.
Monitor benefits premium arrears reporting and communicates with employee partners, including preparing self-administered invoices when appropriate.
Assists with ACA eligibility review and communications to employee partners and maintains are required recordkeeping associated with monitoring eligibility.
Assist manager in completing benefits reporting and data requests for audits.
Maintain and update scripting language for consistent responses to written or email inquiries.
Maintain written scope of work, checklists, and details for process documents timely and accurately.
Other duties as assigned - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee partner for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bachelor's degree from an accredited institution required, preferably in Business Administration, Human Resource Management, or a related field.
Two to four (2-4) years of experience in benefits administration, human resources, or related field required.
Previous experience in health care setting preferred.
SHRM-CP or SHRM-SCP and CEBS professional designations preferred.
Proficiency with Microsoft Office Suite, including intermediate or advanced level Excel skills required.
Proficient with or the ability to quickly learn payroll management, human resources information system (HRIS) and similar system applications
Excellent verbal and written communication skills.
Effective interpersonal skills with the ability to appropriately handle sensitive and confidential situations with professionalism, tact, and diplomacy.
Ability to maintain high-level of confidentiality and appropriately handle sensitive information.
Ability to conduct research, analyze data and solve problems.
Excellent organizational skills and attention to detail.
Strong commitment to employee partner engagement and customer service.
Communicating with diverse groups and working as part of a team.
Physical Requirements: Light Physical Agility Test (PAT) Rating
While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and will be tested by post offer PAT.
Position Type/Expected Hours of Work/Travel:
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.