The Centralized Scheduling Clerk is responsible for collecting patient information for system entry; scheduling patient appointments in provider offices, outpatient hospital exams and/or procedures.
Answers phone calls to ensure that caller needs are met in an efficient and timely manner.
Completes telephone messages with appropriate documentation and returns messages.
Obtains all required patient demographic and financial information using designated procedures.
Coordinates and schedules outpatient tests/treatments requested by physician offices and/or patients.
Pre-registers outpatient accounts for scheduled patients.
Provides written and verbal instructions to patient and families in basic procedure preparations and directions.
Ensures patients are directed to their appropriate registration and test/treatment destination.
Meets established productivity stands of 95% or higher.
Cross trains in Registration, Ambulatory, and Outpatient Hospital Exams/Procedures.
Possesses a basic knowledge of all clinical departments and their terminology as it applies to scheduling.
Effective oral and written communication skills
Computer and telephone skills
Knowledge of medical terminology
Ability to exercise good judgment
Ability to organize and prioritize work
High school graduate or equivalent required.
Minimum of 2 years of experience in a medical setting: completing patient scheduling, registration, billing, financial counseling, or unit secretary functions required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel. The employee is required to communicate effectively. Specific vision abilities required by this job include close vision for reading and computer work. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds.
The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee works in an area with good lighting and climate control. The noise level in the work environment is usually moderate.
Employment Type (feed only)