Client Support Representative - Lincoln Health Campus

  • MaineHealth
  • Damariscotta, ME, USA
  • Sep 15, 2021

Job Description


At NorDx, we offer rewarding careers in laboratory science for those committed to work at a center of laboratory excellence. NorDx provides patient-centered, state-of-the-art laboratory testing to our partners in healthcare throughout Northern New England. Our success is the result of dedicated and innovated laboratory professionals. If you are seeking a rewarding, challenging career in a laboratory environment with an organization that will develop your strengths to meet your professional goals, we want to talk to you.
  • Position Summary
    • Handles all incoming calls, identifies client needs and responds accordingly. Regularly monitors problem sheets and maintains computerized client problem tracking. Acts as a liaison between clients and the clinical laboratory. Performs internal client account maintenance. Uses laboratory information systems to input and obtain relevant patient information.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: Completion of high school or equivalent is preferred. Health care experience or post high school education in health care, laboratory sciences (MLT or MT) or equivalent sciences preferred. Working knowledge of medical terminology and  reference laboratory operations required.
    • License/Certifications: N/A
    • Experience: See "Education"
    • Working knowledge of word processing software (e.g. Word) and be able to learn and work efficiently with a variety of laboratory computer systems.
    • Oral and written communication needs to be professional, clear and concise.
    • Successfully demonstrates competencies in the position in accordance with the established assessment for the position.
    • Must be able to work any shift, holiday and/or weekend as needed. 
    • Must be able to travel among company sites as needed.