Client Support Representative - Lincoln Health Campus
Damariscotta, ME, USA
Sep 15, 2021
At NorDx, we offer rewarding careers in laboratory science for those committed to work at a center of laboratory excellence. NorDx provides patient-centered, state-of-the-art laboratory testing to our partners in healthcare throughout Northern New England. Our success is the result of dedicated and innovated laboratory professionals. If you are seeking a rewarding, challenging career in a laboratory environment with an organization that will develop your strengths to meet your professional goals, we want to talk to you.
Handles all incoming calls, identifies client needs and responds accordingly. Regularly monitors problem sheets and maintains computerized client problem tracking. Acts as a liaison between clients and the clinical laboratory. Performs internal client account maintenance. Uses laboratory information systems to input and obtain relevant patient information.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education:Completion of high school or equivalent is preferred. Health care experience or post high school education in health care, laboratory sciences (MLT or MT) or equivalent sciences preferred. Working knowledge of medical terminology and reference laboratory operations required.
Experience: See "Education"
Working knowledge of word processing software (e.g. Word) and be able to learn and work efficiently with a variety of laboratory computer systems.
Oral and written communication needs to be professional, clear and concise.
Successfully demonstrates competencies in the position in accordance with the established assessment for the position.
Must be able to work any shift, holiday and/or weekend as needed.
Must be able to travel among company sites as needed.
Committed to being the trusted source for quality care – and careers.
At MaineHealth, exceptional people using the latest in advanced innovations help ensure that our northern New England communities are the healthiest they can be. From a full array of telehealth programs to the most sophisticated electronic medical records system, our clinical technology is second to none. But it’s our people who bring these medical advancements to life as they change the lives of the people in the communities we’re proud to serve.
As a non-profit family of high-quality healthcare providers, we’re working together to create strong, vibrant and healthy partnerships. We are an integrated healthcare delivery system made up of the state’s only academic medical center (and largest hospital), a large bio-medical research center, community hospitals, home care agencies, physician practices, an outpatient lab, and diagnostic and surgery centers. In addition to our clinical opportunities, MaineHealth also offers a variety of fulfilling careers in finance, human resources, information services, marketing, support services, and more!
The MaineHealth family of hospitals and healthcare organizations offers outstanding opportunities to work and live in one of the most spectacular areas of our nation. Our ongoing growth and focus on compassionate care mean a choice of challenging and rewarding career opportunities throughout our system – from mid-sized cities and small towns in the mountains to beautiful coastal communities.
The MaineHealth integrated health system includes: