Patient Service Representative (PSR) - Surgery

  • MaineHealth
  • Belfast, ME 04915, USA
  • Aug 27, 2021

Job Description


This is a 40 hour per week position.

Waldo Hospital’s Surgical Associates is offering an exciting opportunity for a Patient Service Representative (PSR) to join our team! We are looking for candidates with strong communication and administrative skills, a positive attitude, and a proven track record of reliability to support this busy and growing practice and contribute to the team. This individual will often be the first person a patient sees at a visit and will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state, and MaineHealth confidentiality policies. This individual should be a quick learner, have excellent computer skills, and be able to learn to navigate the EHR.


Required Minimum Knowledge, Skills, and Abilities (KSAs):

    1. Education: High school diploma or general education degree (GED) preferred.
    2. License/Certifications: N/A
    3. Experience: Six months to one year medical office related experience and/or training preferred.
    4. Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations.
    5. Ability to add and subtract two digit numbers.  Ability to perform operations using units of American money and weight measurements, volume and distance.
    6. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.