This position provides technical expertise by facilitating patient transfers and consultations, managing assignment of Emergency Department, admissions to Hospital Medicine service and by providing support to all care team members to facilitate timely access to Maine Medical Center. This is the first level in a three level career path.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school education preferred.
License/Certifications: EMS Certification does not have to be current, or willing to enroll and complete EMS Certification or 5 years' directly relatable experience.
Experience: See "License/Certifications." Previous experience with Microsoft Office suite, EPIC and Tele Tracking a plus. May require some guidance on essential job functions. 0 – 2 years' One Call Central experience.
Excellent interpersonal skills.
Outstanding customer service skills.
Effective communication and documentation skills.
Basic knowledge of medical terminology.
Basic understating of hospital operations.
Able to identify problems, prioritize work, make decisions and use sound judgment.
Ability to maintain a compassionate attitude in a highly stressful environment.
Maine Medical Center is a Magnet designated 606-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.
Committed to being the trusted source for quality care – and careers.
At MaineHealth, exceptional people using the latest in advanced innovations help ensure that our northern New England communities are the healthiest they can be. From a full array of telehealth programs to the most sophisticated electronic medical records system, our clinical technology is second to none. But it’s our people who bring these medical advancements to life as they change the lives of the people in the communities we’re proud to serve.
As a non-profit family of high-quality healthcare providers, we’re working together to create strong, vibrant and healthy partnerships. We are an integrated healthcare delivery system made up of the state’s only academic medical center (and largest hospital), a large bio-medical research center, community hospitals, home care agencies, physician practices, an outpatient lab, and diagnostic and surgery centers. In addition to our clinical opportunities, MaineHealth also offers a variety of fulfilling careers in finance, human resources, information services, marketing, support services, and more!
The MaineHealth family of hospitals and healthcare organizations offers outstanding opportunities to work and live in one of the most spectacular areas of our nation. Our ongoing growth and focus on compassionate care mean a choice of challenging and rewarding career opportunities throughout our system – from mid-sized cities and small towns in the mountains to beautiful coastal communities.
The MaineHealth integrated health system includes: