Under the direction of the office provider or licensed nurse of Fairfield Healthcare Professionals, will assist with preparing patients for exams, administering medications within the medical assistant scope of practice, assisting with procedures, and facilitating general communication with patients.
Performs other duties as assigned. Performs all duties and responsibilities in accordance to the established FMC policies, procedures and guidelines.
Education: Required - High school diploma or GED and
Accredited School (AAMA accredited school) – Medical Assistant Program (AMT, CAAHEP, or ABHES Accredited program)
Licensure /Certification: Medical Assistant certification required, or obtained within 6 months of hire.
Current AAMA certification or current AAMA exam eligibility.
Registered Medical Assistant required, or obtained within 6 months of hire.
Phlebotomy certification preferred.
Experience: Previous experience in a medical office setting preferred.
Job Related Skills: Clinical skills with knowledge of medical procedures, medications; and experience and use
of Electronic Medical Records.
Essential Job Functions
Organizational Expectations and Responsibilities:
Mission and Service Values
Empathy – Demonstrates a willingness to understand others’ perspectives, without labeling or judging; treats others with compassion and is personally engaged in providing patient and family-centered care.
Integrity—Takes responsibility for own words and actions; has passion and courage to do the right thing; delivers on promises and commitments; is honest and achieves excellence in all things through ethical and legal behavior.
Stewardship—Uses FMC resources wisely; respects the time and resources of patients, family and peers; shows pride in FMC and gives back to the Center and community with time, talent and /or money.
Agility—Demonstrates courage to take initiative to find creative solutions; anticipates concerns and responds promptly; minimizes bureaucracy and explores opportunity for growth.
Teamwork—works collaboratively, not in silos; treats others with courtesy and respect; assumes good intent and welcomes differing viewpoints; creates a spirit of belonging and fellowship within FMC; embraces the FMC culture.
Commitment and Engagement
Quality—Demonstrates commitment to improve individual performance and contributes to team accomplishments and quality improvement initiatives.
Safety—Creates and maintains a safe and clean work environment and reports unsafe conditions to the appropriate individuals.
Service—Recognizes and anticipates the needs of customers and strives to surpass customer expectations; utilizes AIDET, TeamSTEPPS and other tools to avoid and/or resolve concerns with the best possible outcome.
Sustainability—Demonstrates timely, accurate and cost-conscious use of resources in the daily work.
Organization Commitment—Complies with FMC policies, procedures, work instructions and guidelines; reports compliance or ethical concerns to appropriate personnel; does not gossip but works to create a positive work experience with others.
Personal Commitment—Demonstrates ownership of the job; willing to step up and help others; works across departmental lines; is fully present at work—physically and emotionally; maximizes own talents and that of others.
Personal Growth—Demonstrates a commitment to ongoing learning; completes all mandatory education and participates in learning events/opportunities/experiences to enhance on-the-job performance.
Job Expectations and Responsibilities:
Accurately takes vital signs and gives injections as directed
Performs all in-office testing as requested by provider
Assists with minor surgical procedures/wound care and dressing, and sterilization of instruments
Handles pharmacy-related requests/issues
Collects and inputs patient information into patients’ EMR using correct medical terminology
Completes referrals, pre-certifications, and prior-authorizations
Monitors and orders supplies and medications
Maintains patient files
Responsible for financial cost related to obtaining certification and renewing of certification
Responsible for obtaining and maintaining certification
Bi-annual competencies required
Physical Capacity Demand
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly
Psychological/Mental – prioritizing, problem solving, concentration, memory
Physiological/Potential Exposures- electrical /mechanical equipment, infectious disease, blood contact, chemicals
Cognitive- Communication and collaboration with other co-workers, providers, other employees, and patients and families; prioritizing and time management
Environmental- no special considerations
Protective Equipment- Universal precautions (gloves, gown, mask, glasses)
Employment Type (feed only)