Works under the direct supervision of the Patient Financial Manager with ultimate supervision by the Director of Revenue Cycle. The primary purpose of the Billing Analyst/Trainer is to lead development of billing application training in one on one and group settings for all billing staff. This training should be based on workflow analysis and evaluation to design. The Billing Analyst/Trainer will develop and successfully deliver learning solutions for the department and across the organization in order to improve efficiency and promote business objectives. This person will provide ongoing support of our billing software products and will work with the Revenue Cycle team in the maintenance and enhancement of billing software. The Billing Analyst/Trainer will also be tasked with promoting communication and engagement within the department. Manages and helps implement system changes on all billing modules. Participates in the development and improvement of operational workflow and processes in assigned billing areas. Coordinates the development of the billing applications in regards to education and maintenance of all billing related information. Maintains a thorough understanding of patient billing systems.
PRIMARY JOB DUTIES
Oversees creation and management of an on-going technical training program designed to meet organization-wide objectives and specifically the objectives of the electronic healthcare record (EHR) project.
Serves as the primary liaison for all departments relating to the billing staff
Responsible for developing supporting materials, including but not limited to, presentations, hand-outs, training aids, job-site aids.
Keeps abreast of current developments and trends in the field by following industry publications and leading websites.
Provide leadership and be an Excellence Everyday champion to others through example and sharing of knowledge/skill and provides exceptional customer service to internal and external customers.
Communicates department needs to vendors and demonstrates effective follow-up as it applies to the efficient operation of the department/service line.
Utilizes the knowledge and skills of billing practices to determine billing functions that are suitable for computer application and to ensure that the HIS and related systems are consistent with professional standards of Patient Financial Services.
Reviews, analyzes, and modifies dictionaries and other billing modules as applicable.
Participates in efforts toward maintaining components of the financial information technology, including revisions, testing system changes, and integration of changes into the financial/billing environment.
Brings to the job a body of knowledge grounded in their previous billing experience.
Responsible for collecting, documenting, and analyzing billing data.
Helps to monitor billing changes that may affect revenue and assesses contract terms and methodologies to ensure maximum reimbursement.
Develops positive working relationships with all departments/managers/staff physicians and clinicians involved in projects.
Frequently interacts with other finance staff, IT staff, PFS Department, HIM Department, Patient Access Department, and management.
Performs related duties as assigned.
Maintains confidentiality of all personnel and patient care and relations information.
Actively participates in Strategic Plans for the department and organization. Actively participates in Customer/Guest Relations and Mandatory Education programs.
Follows hospital and departmental policies and procedures.
Must be free from governmental sanctions involving health care and/or financial practices.
Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations.
Other duties as assigned
Employment Type (feed only)