Collect and process patient specimens.
Performs all duties and responsibilities in accordance to the established FMC policies, procedures and guidelines.
Education: High school diploma or equivalent. Completion of a certified phlebotomy program required. National phlebotomy certification preferred.
Experience: Previous experience in phlebotomy preferred.
Job-related Skills: Strong interpersonal, communication and presentation skills; ability to problem-solve and facilitate resolution to issues; demonstrates ability to handle multiple priorities; ability to make independent decisions.
Organizational Expectations and Responsibilities:
Mission and Service Values
Empathy – Demonstrates a willingness to understand others’ perspectives, without labeling or judging; treats others with compassion and is personally engaged in providing patient and family-centered care.
Integrity—Takes responsibility for own words and actions; has passion and courage to do the right thing; delivers on promises and commitments; is honest and achieves excellence in all things through ethical and legal behavior.
Stewardship—Uses FMC resources wisely; respects the time and resources of patients, family and peers; shows pride in FMC and gives back to the Center and community with time, talent and /or money.
Agility—Demonstrates courage to take initiative to find creative solutions; anticipates concerns and responds promptly; minimizes bureaucracy and explores opportunity for growth.
Teamwork—Works collaboratively, not in silos; treats others with courtesy and respect; assumes good intent and welcomes differing viewpoints; creates a spirit of belonging and fellowship within FMC; embraces the FMC culture.
Commitment and Engagement
Quality—Demonstrates commitment to improve individual performance and contributes to team accomplishments and quality improvement initiatives.
Safety—Creates and maintains a safe and clean work environment and reports unsafe conditions to the appropriate individuals.
Service—Recognizes and anticipates the needs of customers and strives to surpass customer expectations; utilizes AIDET, TeamSTEPPS and other tools to avoid and/or resolve concerns with the best possible outcome.
Sustainability—Demonstrates timely, accurate and cost-conscious use of resources in the daily work.
Organization Commitment—Complies with FMC policies, procedures, work instructions and guidelines; reports compliance or ethical concerns to appropriate personnel; does not gossip but works to create a positive work experience with others.
Personal Commitment—Demonstrates ownership of the job; willing to step up and help others; works across departmental lines; is fully present at work—physically and emotionally; maximizes own talents and that of others.
Personal Growth—Demonstrates a commitment to ongoing learning; completes all mandatory education and participates in learning events/opportunities/experiences to enhance on-the-job performance.
Essential Job Functions
Job Expectations and Responsibilities:
Performs venous and capillary collections as ordered on patients regardless of the patient age utilizing proper identification techniques according to FMC policy.
Provides staff support for outpatient collection locations as needed.
Performs order entry and specimen processing to ensure sample integrity and proper patient identification.
Performs EKGs, culture collections, BATs and Chain-of-Custody Drug Collections as needed.
Performs specimen collection for Nursing home and Health Screenings for FMC sponsored community events as needed.
Maintains proper competency and education as required for the position.
Performs customer service, clerical tasks and other duties as assigned.
Physical Capacity Demand
Medium Work: Exerting up to 20-50 pounds of force occasionally, and/or up to 10-25 pounds of force frequently, and/or a negligible up to 10 pounds amount of force often.
Psychological/Mental – analytical abilities, memory, problem-solving and creativity
Physiological- Potential Exposures: Electrical equipment
Cognitive-Communication and collaboration with other co-workers, physicians, other employees, and patients and families; prioritizing and time management; persuasiveness and judgment
Environmental-no special considerations
Protective Equipment- no special considerations
Employment Type (feed only)