The ROI Coordinator is responsible for performing all release of information activities and processes, HIPAA tasks and audits, and RAC/MIP demands as well as staffing the Front Desk and completing all its required tasks in a primarily electronic medical record environment. Specific job duties include but are not limited to: answering the main department phone lines, assisting all customers seeking ROI assistance, completing all release of information activities in a timely and accurate manner – in all media forms (microfilm, paper, and electronic), monitoring ROI and HIPAA reports, maintaining the Legal File, working with ancillary departments to ensure appropriate and timely release of information occurs, completing gun permit applications from the Sheriff’s Department, processing amendment requests, promoting the availability of the Patient Portal, assisting the HIM and Coding Manager with information gathering and process monitoring for quality and process efficiency, and troubleshooting system problems. This position will work closely with the public, attorneys, Patient Financial Services, Rehab, Oncology, Pain Clinic, Wound Clinic, Risk Manager, and Quality Management. Performs other duties as assigned.
Responsible for performing all release of information activities and processes, HIPAA tasks and audits, and RAC/MIP demands
Staffing the front desk, assisting customers seeking ROI assistance
Maintaining the Legal File
Working with ancillary department for ensure appropriate and timely release of information as well as community agencies
Education: Associates or bachelor’s degree in a healthcare-related field preferred.
Experience: Release of information experience in a hospital or physician office setting strongly preferred.
License/Registration: AHIMA credential of RHIT, RHIA or credential-eligible preferred.
Other: Excellent and positive interpersonal, verbal and written communication and presentation skills;
Able to work with other care team members and leaders as a team to reach facility and organizational goals;
Proficient with basic office equipment, including scanner, PC, printer, copier;
Must able to think critically and creatively to positively problem solve;
Must be able to use LEAN principles and tools to improve processes;
Must complete tasks with integrity, accuracy, consistency, and compliance
Must have outcomes that comply with all applicable release of information and HIPAA rules, regulations, laws, etc.
TYPICAL PHYSICAL DEMANDS: Functional vision and hearing. Color discrimination, eye-hand coordination and manual dexterity. Range of motion within functional limits. Occasional bending, stooping, standing, walking. Frequent sitting. Occasional lift/carry/push/pull 15 pounds.