This position involves training and end user support of MMP's EpicCare Ambulatory and Access training curriculum, which includes training of providers, clinicians, practice staff and MMP administrative office staff; development and implementation of a quality assurance process to include Practice Outreach; maintaining application functionality within the MaineHealth model system and supporting end user needs. This position acts as a primary credentialed training resource for the MMP Application Support Team and involves classroom based training of end users and one on one training as directed. Work is complex, analytical, and problem solving in nature, and is performed with a high degree of independence. Work is performed under minimal supervision. The credentialed trainer will also provide back up support to the MMP Application Support Team Tier I Help Desk support.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: Bachelor's Degree preferred.
License/Certifications: Credentialed in Epic focused modules or complete MH credentialing program.
Experience: 2 to 3 years' prior training/support experienced with computerized systems.
Knowledge of Clinical and Practice Management practice workflow with the ability to understand the integration of applications and their impact on operations.
Ability to communicate effectively and express ideas clearly both verbally and in writing in both technical and non technical terms for users and support staff at all levels.
Ability to work effectively throughout the organization by establishing effective working relationships with all departments and levels of medical staff, hospital staff and physician practice administration.
Demonstrated independent judgment in time of need along with the ability to seek guidance and/or support from appropriate resources.
Conveys authority and confidence.
Ability to maintain a professional manner even under stressful situations.
Must be able to capture the audience while delivering training materials.
Ability to maintain confidentiality.
Ability to travel throughout various locations in the organization.
High level of proficiency required with the MS Office Professional Suite: Word, Excel and Powerpoint.
Committed to being the trusted source for quality care – and careers.
At MaineHealth, exceptional people using the latest in advanced innovations help ensure that our northern New England communities are the healthiest they can be. From a full array of telehealth programs to the most sophisticated electronic medical records system, our clinical technology is second to none. But it’s our people who bring these medical advancements to life as they change the lives of the people in the communities we’re proud to serve.
As a non-profit family of high-quality healthcare providers, we’re working together to create strong, vibrant and healthy partnerships. We are an integrated healthcare delivery system made up of the state’s only academic medical center (and largest hospital), a large bio-medical research center, community hospitals, home care agencies, physician practices, an outpatient lab, and diagnostic and surgery centers. In addition to our clinical opportunities, MaineHealth also offers a variety of fulfilling careers in finance, human resources, information services, marketing, support services, and more!
The MaineHealth family of hospitals and healthcare organizations offers outstanding opportunities to work and live in one of the most spectacular areas of our nation. Our ongoing growth and focus on compassionate care mean a choice of challenging and rewarding career opportunities throughout our system – from mid-sized cities and small towns in the mountains to beautiful coastal communities.
The MaineHealth integrated health system includes: