Responsible for answering multi-line phone, input patient data, verify insurance, collect co-pay and/ or balance due, assignment of patient to appropriate provider and type of visit, opening and closing of cash drawer each day, miscellaneous other duties such as faxing, filing, scanning, sorting mail. Schedules and checks in correct patient. Assures all patient information updated and correct. Verifies insurance for benefits and eligibility and updates when required. Performs multiple tasks simultaneously keeping information organized for processing. Ensures that customer service policies and guidelines are followed. Communicates well with all customers including physicians, clinic staff and hospital staff.
• Education and Training: High school diploma or equivalent. Advanced clerical training preferred.
• Experience: Preferred: Keyboarding (minimum of 40 wpm), Basic working knowledge of computers, excellent customer service with good verbal and written communication skills. 2 years medical office experience, knowledge of insurance regulations, collections, Medical terminology.
• Licenses, Certifications and/or Registrations: None required
• Equipment, tools, work aids: Multi Line Telephone system, Fax/Copy/Print Machine, Meditech, Windows, credit/debit card machine, Emdeon, Passport (Compliance Checker)