The Patient Advocate works under the direction of the Service Excellence Coordinator to investigate, resolve, document and report organization specific patient and visitor compliments and concerns to leadership and staff. Facilitates communication between the patient and the primary medical team if necessary without providing medical advice.
Bachelor's Degree with emphasis in health care, communications or psychology desirable. Relevant experience can be substituted for the degree.
Three to five years experience in clinical care or customer service position in a healthcare environment.
Strong customer service skills/interpersonal interactions to interact with patients, family, physicians and hospital staff
Ability to identify problems, resolve conflict and skills to administer appropriate service recovery
Skills to coordinate and lead Service Excellence New Hire Orientation.
Demonstrates knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient family and other information