Attention current TriHealth employees:
Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.
ANSWERING SERVICE REGISTERED NURSE-DIVERSIFIED SERVICES: Answer incoming calls in a timely manner. Using excellent customer service, telephone and communication skills including tone and accuracy. Triage calls with "First Call Resolution" in mind. Collect data from patients to provide the best course of action following protocols. Facilitate care between physicians, hospitals, pharmacies, other specialties of GH, and the patient. Must obtain and utilize a working knowledge of the DOD List, Epic, Cadence, Cisco Phone System,Doc Halo and Kronos. Messages must be complete and thorough including all medical advice rendered and routed to the appropriate pool. Reporting of critical labs to physicians, call for care instructions, referral process to ER or use of 911. Paging, calling or notifying physicians of hospital/ER call back requests. Ability to call in Rx's to a pharmacy, and place in pt chart for signature from physician after obtaining a telephone order from the physician. Relay messages to patients from the office, and provide a positive experience to whomever is calling after hours. Patient privacy, confidentiality and HIPPA are always upheld when entering a pt's chart, or providing information on a pt.
EDUCATION: Associate's Degree Nursing Registered Nurse
EXPERIENCE: 2-3 years Professional Nursing 2-3 years Professional Nursing
SPECIALIZED KNOWLEDGE: Typing, Electonic Medical Charting, Phone skills, Customer Service, .
Job Title: ANSWERING SERVICE REGISTERED NURSE-DIVERSIFIED SERVICES
Department Name: TPP ANSWERING SERVICE
Employment Status: Full Time Position
Shift: Evening/Night Shift
Weekend Commitment: Yes
Holiday Commitment: Yes
On-Call Commitment: No