IT Help Desk Agent

  • Parkland Heath and Hospital System
  • Dallas, TX, USA
  • Apr 05, 2021

Job Description

Under general supervision, provides second-tier support to end-users for PC, service or mainframe applications, and hardware. MINIMUM SPECIFICATIONS Education: - Prefer a High School Diploma Experience: - Must have three years of cumulative experience consisting of help desk, technical support, or technical engineering experience. - Prefer entry level software design experience, or exposure. - Prefer entry level network engineering knowledge experience, or exposure. Equivalent Education and/or Experience - May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above. Certification/Registration/Licensure: - Prefer Microsoft Certified Technology Specialist (MCTS) certification, within specific specializations including Office, .NET Framework, SQL Service Specializations, Business Intelligence, and Windows. Skills or Special Abilities: - Must have a thorough knowledge of assigned help desk environment, including set up of systems and troubleshooting protocols. - Must be able to demonstrate knowledge and ability to operate a computer using word processing, spreadsheet, and data management software. - Must be able to effectively communicate, both verbally and in writing. - Must have the ability to troubleshoot issues while working with health care applications. - Must be able to demonstrate advanced knowledge regarding either network administration, or health care related applications support. Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth Job Segment: Patient Care, Healthcare Administration, Data Management, Healthcare, Data