Job Description
Specialty: Billing & Follow-up Supervisor
This position is responsible for the training of new billing and follow-up staff and will assist them in resolving problems with accounts. This role will develop training materials and tips sheets, keep training material well organized and up-to-date on the shared drive. This position will be responsible for Billing and Follow-Up quality assurance audits, feedback and documented training intervention as needed. In addition, this position will assist with difficult follow up accounts that have not been paid by insurance companies or 3rd party payors. Once it is determined that the follow-up representatives have exhausted their abilities, this person is responsible for correcting issues, resubmitting claims, filing necessary appeals, and obtaining addition needed information to assure timely and correct payments.
Qualifications
High school graduate or the equivalent is required
Three to Five years previous medical billing and/
or follow-up experience
Knowledge of various reimbursement/-billing formularies (ICD10, CPT4, HCPCS and DRG) is required
Understanding of contract, Medicare, and Medicaid reimbursement terms
Thorough knowledge of claims submission processes for all major carriers and intermediaries required
Communication – Must be able to communicate clearly and concisely, verbally and in writing
PC Skills – Must demonstrate proficiency in PC applications and Internet web searches as required
Interpersonal Skills – able to work effectively with other employees, patients and external parties
Basic Skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly and spell correctly
Customer Service – must demonstrate ability to establish and maintain long term customer relationships, and build trust and respect by consistently meeting and exceeding expectations
About Touchette Regional Hospital
Serving the Community Since 1958
The best neighbors are the ones who are there for you throughout your life. The ones who stand beside you when the unexpected happens, who hold your hand in your time of need, and celebrate with you when you welcome a new family member home.
At Touchette Regional Hospital in Centreville, this sense of community doesn’t stop at our front door. It’s felt in every department and by every staff member - because we are your neighbors. Many of us grew up here, live here and are dedicated to helping our neighbors like you be as healthy as can be!
That means offering personalized care at every visit. We listen to you, engage you and support you in whatever means possible. It also means expanding our award-winning services and upgrading our facility to better serve your healthcare needs, regardless of your ability to pay.
60 Years of Dedication.
Touchette has served area residents since 1958 when we opened our doors as Centreville Township Hospital to offer accessible, affordable healthcare to all. We continue to break down the barriers that stand in the way of the quality, compassionate care everyone deserves. Today, we proudly serve the Metro East communities of Alorton, Cahokia, Centreville, East St. Louis, Washington Park, and the surrounding region.
Touchette is a general acute care hospital offering a full line of services for every stage of life, including our Women’s & Newborn’s Center, expanded Emergency Department, new Behavioral & Wellness Center, and extensive Physical Therapy services. We also offer wellness and education programs, senior housing, Home Health Care, and our Medical Specialists to extend care into the community.
Our Difference and Our Commitment
Touchette has always strived to make a difference in the lives of the people and the communities we serve. We are committed to:
- Services that offer the community benefits of a medical system which provides comprehensive services.
- Treating every person with respect and dignity; delivering services in a convenient and courteous manner.
- Continuously improving to build a strong and healthier future for the communities in which we live and work.
Our employees, physicians, and volunteers work together to create a welcoming environment with a focus on your care. We hope our service exceeds your expectations and that we continue to be your choice for care in the future!
