Under the direction of a physician works cooperatively with all team members to provide technical patient care services. In addition to Medical Assistant I duties and responsibilities, this position administers injections, draws blood and performs various noninvasive cardiac procedures, including stress testing. Holter monitor hook-up, ECG's, and pacemaker and event monitoring. This position assists physicians in the performance of their function and provides specific and general support. These tasks are performed according to department and Medical Center policy.
Greets and directs patients; notifies appropriate person (RN, Physician) of patient’s arrival and/or escorts patient to appropriate area.
Manages patient care flow.
Receives and addresses in-coming telephone calls; accurately records and routes messages as indicated.
Prepares and cleans treatment rooms before and after each patient.
Utilizes computer systems to obtain test results.
Orders and restocks clinical supplies including linen, dressings and instruments.
Maintains office equipment and initiates maintenance and repairs as necessary.
Performs and documents manufacturer’s recommended Preventative Maintenance procedures on testing instruments; monitors calibration dates as needed.
Schedules patient appointments.
Completes appropriate forms as required by the department.
Completes and maintains laboratory logs and other required records.
Prepares orders and maintains reagents and other laboratory supplies as needed.
Prepares patients for physician by interviewing patients regarding health problem and reviewing current medications.
Takes vital signs and other pertinent information as required by the department and documents in medical record.
Assists in examination room as needed.
Updates patient information such as medication lists, allergies, etc
Communicates all significant clinical findings to nurse.
Processes electronic prescriptions as directed by a physician.
Follows up on questions from pharmacy as directed by a physician.
Performs electrocardiograms as directed by a physician.
Administers immunizations and injections as directed by a physician.
Draws blood from patients according to physician’s orders.
Identifies, collects in the proper tubes, labels blood specimens and completes lab requisition prior to being analyzed.
Demonstrates competency in using various devices.
Sets up and performs tests on testing analyzer instruments and reports results to appropriate personnel.
Prepares patient for treadmill stress tests, ultrasound examinations and applies Holter monitors as directed by a physician.
Handles all designated clinical care phone calls with physician input.
Assists with patient education.
Department Specific Competencies
High School Diploma/GED or Higher Education N/A
Number of Years Experience Type of Experience
Three years experience in medical office or hospital.
License / Certification Requirements
BCLS or ACLS Certification from the American Heart Association
MA Certificate or CNA Certificate