This position supports Mercy's philosophy of patient centered care by serving fresh, flavorful, nutritious food in a caring manner to patients, families, and staff. The Patient Nutrition Assistant is responsible for patient menu processes – which includes delivering meals and collecting trays, assisting patients with menu selections and correcting menus per diet ordered by physician and food preferences. Demonstrates excellent customer service relationships with external and internal customers.
Communicates/visits all ages of patients daily in assigned area for menu selection, to obtain diet histories (diet preferences/dislikes).
Correctly uses proper communication devices with Nursing and Food & Nutrition Service staff.
Correctly acquires admission, discharge, transfer and diet order changes using Electronic Medical Record and Nutrition Services software.
Demonstrates knowledge and support of the patient and customer satisfaction improvement process. Can articulate the Press Ganey and/or customer satisfaction process.
Manages customer complaints in a timely and caring manner. Intervenes and provides timely and effective service recovery that demonstrates Mercy Medical Center’s commitment to Service Excellence.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment while maintaining confidentiality
Maintains a clean and orderly work area throughout shift. Completes daily, weekly and monthly cleaning as required. Practices effective sanitation and infection control procedures according to the Iowa Department of Inspections and Appeals (IDIA) standards and regulations. Ensures all products meet standards prior to service
Completes data entry into Electronic Medical Record and Nutrition Services software system. Demonstrates ability to accurately calculate and document percentage of meal consumed, fluid intake, grams of carbohydrates consumed, and calorie counts.
Demonstrates understanding and use of appropriate abbreviations
Communicates effectively with all Food & Nutrition Services staff to resolve service issues.
Demonstrates ability to input diet orders (calorie counts), protocols (diabetic, dietitian consults), dietary messages, tube feeding, and allergies into Nutrition Services Software program. (N/A)
Demonstrates ability to input patient specific notes, print menus, deliver menus, and input menus for specific nursing units. (N/A)
Demonstrates ability to use Nutrition Services software program to print and revise tray tickets, menus, and tallies for room service. (N/A)
Demonstrates ability to complete forms in a timely manner (two week numbers, tracking of meals, defect tracking, patient tray forms, and call-ins). (N/A)
Demonstrates ability to use POS Micros Menu for guest menu selections. (N/A)
Knowledge, Skills and Abilities
Must have knowledge of nutrition and special diets.
Must be able to make appropriate decisions utilizing dietary guidelines for Patient's diet orders.
Basic proficiency in operation of computer, calculator, fax machine, filing systems, telephone systems and medical terminology.
Quality customer service
Excellent interpersonal skills.
Strong organizational skills, effective written and verbal communication.
Demonstrates competency in specific skills as identified in the position core competency and annual competency.
One or more years of health care experience preferred
High school diploma or equivalent required. As of 10/1/12, existing employees were grandfathered.