Clinical Operations Coordinator Patient Engagement Services

  • University Hospitals
  • Warrensville Heights, OH, USA
  • Feb 23, 2021

Job Description



The team requires a highly motivated, energetic, and dynamic leader that will coordinate the patient engagement team clinical services (Healthfinch Refill Protocols, Charity Care, and Telehealth) within the UH Meds team of the University Hospitals Health Care System. The Clinical Operations Coordinator is a pharmacist leadership role that has responsibility for the development, prioritization, implementation, coordination, and evaluation of pharmacy operations and processes. The Operations Coordinator will provide oversight, support, and evaluation of pharmacy operations and will advocate for the rational use of medications through process development, education, committee assignment, and staff development activities. The Operations Coordinator will maintain administrative responsibilities while providing ad hoc coverage in the staff pharmacist duties. In the event the Director of Pharmacy or Operational Manager are not available, the Pharmacy Clinical Operations Coordinator addresses all emergent personnel and operational issues.


Description of Work and Duties:

• 50% - Provides clinical program level support and staff oversight as well as shift specific management to areas of responsibility

• 15% - fulfill staffing responsibilities as a clinical pharmacist when needed for operational support

• 15% - Collects, analyzes and reports data for the support of patient care and operational initiatives

• 10% - Teaches students, residents and new pharmacy staff as well as participates in scholarly activities

• 10% - Initiates, assigns and evaluates outcomes from special projects

The primary job responsibilities include but are not limited to the following:

• Coordinate a pharmacy resident rotation for Patient Engagement

UH Meds Pharmacy Services

• Responsible for coordination of the activities of professional & technical employees engaged in ensuring safe, efficacious, and cost-effective preparation and/or use of medications

• Collaborate with providers on prescription protocols

• Manage charity care benefit formulary

• Collaborate with the primary care to identify gaps in care

• Leads by example in performing staffing functions of pharmacist with an optimistic and professional behavior

• Assists in regulatory compliance by developing policies for operations in accordance with laws and regulations

• Monitors compliance with policies and continuous quality improvement of pharmacy services

• Guides the orientation and training of new and existing professional and technical staff for their specific job descriptions

• Develops pharmacy internship program

• Participates in development of new pharmacy services

• Develops core competencies and appropriate documentation

• Assures adequate and proper staffing and scheduling

• Support and implement programs developed by MS&T, SMS&T and other relevant committees

• Participate in the educational activities for medical, nursing and pharmacy staffs

• Compile meaningful productivity metrics

• Fulfill staff pharmacist duties as required



1. Ohio licensure

2. Doctor of Pharmacy Degree from an accredited college or university

3. Completion of a Master’s Degree (Health-System Pharmacy Administration, Business, or Health Care Administration) is preferred

4. Must possess and demonstrate excellent communication skills; leadership skills; self-initiative, innovative, and collaborative skills; analytical and organizational skills.

5. Must demonstrate behaviors consistent with UHHS Health Care Core Behaviors

6. Lean or Six-Sigma training/certification with demonstrated application of its principles is preferred.