Partners with leadership, managers, staff and clinicians to advance the most critical enterprise initiatives in performance and quality improvement. Leads highly complex projects to design, develop, modify and implement healthcare delivery systems with enhanced quality, safety and value. Provides a range of consultation services to organizational leaders and department managers on the development and implementation of key strategies for creating and sustaining a high performing healthcare organization. Develops and leads formal trainings and coaching to staff, managers, clinicians and senior leaders about change management, systems thinking and data driven problem solving to promote deeper understanding of system failures and opportunities for improvement. Serves as a system-wide leader for applying performance improvement and project management theory and techniques.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education:Associate’s degree or equivalent training with at least ten years of experience in a healthcare setting OR bachelor’s degree with at least eight years of relevant experience required. Master’s degree in systems engineering, business or healthcare administration preferred.
License/Certifications:Formal performance improvement certification at the Black Belt level required. Project management certification and facilitation certification preferred.
Experience:See "Education." Experience with relevant statistical analysis software preferred.
Demonstrated ability to complete multiple, large and complex quality improvement projects in a healthcare setting required
Demonstrated analytic skills, including data analysis, data visualization and database management required
Proficiency in Microsoft Word, Excel and PowerPoint required
Demonstrated ability in mentoring or supervising others required
Understanding of consulting models and high level of business acumen preferred
Effective verbal and written communication skills
Strong critical thinking skills and attention to detail
Collaborative and team oriented
Committed to being the trusted source for quality care – and careers.
At MaineHealth, exceptional people using the latest in advanced innovations help ensure that our northern New England communities are the healthiest they can be. From a full array of telehealth programs to the most sophisticated electronic medical records system, our clinical technology is second to none. But it’s our people who bring these medical advancements to life as they change the lives of the people in the communities we’re proud to serve.
As a non-profit family of high-quality healthcare providers, we’re working together to create strong, vibrant and healthy partnerships. We are an integrated healthcare delivery system made up of the state’s only academic medical center (and largest hospital), a large bio-medical research center, community hospitals, home care agencies, physician practices, an outpatient lab, and diagnostic and surgery centers. In addition to our clinical opportunities, MaineHealth also offers a variety of fulfilling careers in finance, human resources, information services, marketing, support services, and more!
The MaineHealth family of hospitals and healthcare organizations offers outstanding opportunities to work and live in one of the most spectacular areas of our nation. Our ongoing growth and focus on compassionate care mean a choice of challenging and rewarding career opportunities throughout our system – from mid-sized cities and small towns in the mountains to beautiful coastal communities.
The MaineHealth integrated health system includes: