Quality Performance Improvement Manager

  • Parkland Heath and Hospital System
  • Dallas, TX, USA
  • Feb 11, 2021

Job Description

Responsible for coordinating, organizing and facilitating Performance Improvement activities for assigned areas throughout the Health System. Provides the enterprise with expertise and guidance related to quality and performance improvement methodology as well as process improvement methodology. Primary driver of performance improvement projects at all levels in the organization. Supports assigned areas by acting as a liaison to the QPS division with bi-directional flow of information to and from front line staff. Collates and summarizes information related to all PI projects in assigned areas, identifies key areas for continuous improvement, and effectively prioritizes project workload.   Minimum Specifications   Education Must have a Bachelor's Degree in Nursing, or a clinically related field of study, or business from an accredited college or university. Prefer a Master's Degree in Nursing, Business Administration, Healthcare Administration or a related field of study from an accredited college or university.   Experience 2 plus years of quality improvement experience in a healthcare setting. 1 plus years of project management experience. Prefer: 3 plus years of clinical experience in an acute care setting.   Equivalent Education and/or Experience None.   Certification/Registration/Licensure Certified Professional in Healthcare Quality (CPHQ) or must be obtained within 24 months from Date of Hire through the National Association for Healthcare Quality or other accrediting body. Lean / Six Sigma Methodology green belt or higher strongly preferred. Must have Federal Emergency Management Administration (FEMA) course certification for IS-700.A: National Incident Management System (NIMS) An Introduction or obtain within 30 days of placement in role. Must have Federal Emergency Management Administration (FEMA) course certification for IS-100.HCB: Introduction to the Incident Command System (ICS 100) for Healthcare/Hospitals or obtain within 30 days of placement in role. Must have Federal Emergency Management Administration (FEMA) course certification for IS-200.HCA: Applying ICS to Healthcare Organizations (ICS 200) or obtain within 30 days of placement in role.   Required Tests for Placement None.   Skills or Special Abilities Must be able to demonstrate command of performance improvement methodology as well as process improvement strategies. Must demonstrate command of Project Management processes and methodology. Must have excellent organizational, analytical, critical thinking and problem solving skills. Must have excellent verbal and written communication skills. Must be able to work well independently or within an interdisciplinary team structure. Must have excellent interpersonal and presentation skills. Must be able to handle stressful environments and apply de-escalation techniques when needed. Must have computer skills that include command of Microsoft Office applications, including Word, Excel, Outlook, and Access. Must be able to create and maintain organized, confidential, and professionally written investigative files consistent with department processes. Must have a high degree of flexibility. Must be able to work in a fast-paced environment and be able to handle multiple projects simultaneously. Must be able to apply professional judgment as needed to prioritize work to achieve a consistent professional written work product and optimal productivity. Must be able to establish effective, respectful and collegial working relationships with all internal and external customers including but not limited to physicians and employees. Must be able to demonstrate excellent professional etiquette, and adherence to the behavioral standards, dress code, attendance policy and code of conduct at all times. Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth Job Segment: Manager, Lean Six Sigma, Patient Care, Business Process, Healthcare Administration, Management, Healthcare