The Nurse Manager is responsible for assigned patient care area with 24 hour accountability. The Nurse Manager is responsible for ensuring effective delivery of evidenced-based practice of clinical patient care and compliance with administrative and clinical policies and procedures. The Nurse Manager will utilize Leadership qualities including visionary capabilities and abilities to empower others with this vision, focused on meeting the needs and values of followers to motivate high performance in order to assure organizational success and goal attainment.
Creates a culture of effective communication and promotes positive working relationships with internal and external customers.
Addresses personnel issues in order to promote a healthy work environment
Operationalizes the Shared Decision Making Model of nursing practice and integrates point of care staff into decision making.
Communicates policies, standards, institutional changes, safety information and clinical information integral to the position.
Demonstrates the values of the organization daily in actions and communication as evidenced by Peer Evaluation; Meeting targeted Patient Satisfaction Scores; Meeting targeted Employee Satisfaction scores; Meeting targeted NDNQI survey scores.
Utilizes manager rounding to communicate with patients and families to enhance the patient experience.
Communicates significant unit issues utilizing chain of command
Ensures unit based patient satisfaction scores meet or exceed the targeted benchmark
Ensures employee pride and satisfaction meet or exceed targeted percentile of all Southern California hospitals
Follows up on all patient and family service issues within 24 business hours
Utilizes professional, respectful, effective communication to delegate and direct unit activities and patient assignments.
Delegates responsibilities appropriate to licensure, education, and experience of staff.
Conducts a minimum of ten staff meetings per year.
Reports quality data and performance improvement progress, administrative initiatives and strategic plan to unit staff regularly
Reviews and follows up on incident reports and reports trends to staff.
Participates and facilitates/sponsor for unit based council when applicable.
Evaluates the quality and effectiveness of nursing practice, nursing services and healthcare delivery for assigned area and the integration of evidence based clinical services within their assigned unit.
Creates a professional practice environment that fosters excellence in nursing services.
Communicates expected standards of care clearly.
Develops and monitors annual goals for improving customer satisfaction, quality, and cost containment and reports trends to staff
Department Specific Competencies
Baccalaureate Degree or higher in Nursing.
Number of Years Experience Type of Experience
2 supervisory experience in healthcare setting
2 years in your area of practice
License / Certification Requirements
Registered Nurse License
National Certification in area of clinical specialty
BCLS or ACLS Certification