Wilson Health Medical Group Patient Services Representative

  • Wilson Health
  • Sidney, OH
  • Feb 05, 2021
Full Time Assistant/Support

Job Description

Wilson Health is looking for a direct hire Patient Services Representative for our PrimeCare Family Medicine practice in Sidney, Ohio (North Dayton, Ohio)area. Employment Status: Full Time Hours: 40 hours a week Shift: 1st Position Reports to: Office Manager


The Patient Services Representative (PSR) is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face. The PSR greets patients, obtains information, and enters this information into the registration system. The PSR is also responsible for collection of the patient's portion of their financial responsibility, therefore requiring courtesy, understanding, tact, and assertiveness. The PSR collaborates with the provider, and clinical and clerical employees to meet the needs of our patients. Essential Duties & Responsibilities: Greets each patient on telephone or face-to-face in a courteous manner Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete. Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times. Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines. Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times. Schedules patients accurately and efficiently, focusing on meeting the patient's needs. Collaborates with the provider and administration to provide access for patients seeking services. Enters patient charges and payments accurately into the practice management system. Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care Qualifications: High school diploma or general education degree (GED) required Medical Assistant training and previous medical office experience is preferred. Computer experience is required. Leading candidates will have had prior education and/or experience with diagnostic and procedure coding. Culture: At Wilson Health we don't measure success by profits but by the health and vitality of our community. Our hospital is an independent, professional, friendly, intimate environment where people know everyone across all disciplines on a first name basis. We care just as much about the success of your health as we do the success of your career. Key Perks and Benefits: Pay (Holiday Pay and Direct Deposit) Sick Leave (Full Time & Part Time Sick Leave Program) Insurance (Medical, Dental, Vision, Long Term Disability, Life, and Others) Managed Time Off (Full Time & Part Time Managed Time Off) Retirement (Defined Contribution, Employer Contribution, Employer Match, and Various Investment Options) Education Reimbursement (Tuition & Book Fee Reimbursement)

Employment Type

Full Time