This position is responsible for complete and accurate pre-registration and registration of various patient types, including, inpatient admissions, outpatient, emergency services, and same day surgeries at multiple locations.
Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
Assigns the appropriate Guarantor for each patient.
Ensures patients receive necessary disclosures, privacy information, and signs the Consent to Treat documentation.
Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered in the system.
Completes the MSQ, as appropriate, for patients with Medicare
Collects financial obligations from patients and provides financial counseling and/or estimates when appropriate.
Reconciles and performs end of day cashier duties
Works with internal staff and third party payers to obtain information necessary for the registration.
Assists and refers internal and external customers to proper resources for questions.
Provides professional and courteous customer service to internal and external customers.
Adheres to strict confidentiality when handing patient information.
Meets established quality and productivity standards/requirements
Ensures inpatient notification process to third party payers is completed within established timeframes.
Performs other duties as assigned
Minimum Education/Work Experience
High school graduate or equivalent
1-2 years previous healthcare experience
Familiar with medical terminology
Strong customer service experience
Ability to effectively handle high-stress fast paced environment
Ability to meet and maintain the necessary background checks as aligned with position functions
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
Ability to multi-task and high attention to detail
Ability to perform basic math functions and count money
Ability to serve patients in a friendly and efficient manner
Knowledge of basic computer functions and Microsoft Office applications
Ability to work autonomously and as a team
Ability to respond appropriately to unpredictable situations and diverse patient populations
Capable of making independent decision with the use of strong critical thinking and problem solving skills
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions mentioned above
Post-secondary education in a related field
Cognitive and Mental Demands
Time Awareness - FrequentWriting - ContinuousInitiation of Work - ContinuousMemory - ContinuousReceptiveness to Change - FrequentReasoning - ContinuousRequired Sequences in Work - ContinuousProblem Solving - ContinuousAttentiveness Duration - ContinuousSocial interactions - FrequentMathematical Aptitude - OccasionalConflict Management - OccassionalReading - ContinuousDetail Oriented - Frequent
Additional InformationFTE:.7FTE (56hrs)Weekend Rotation:Every Other WeekendHoliday Rotation:Every Other HolidayPrimary Shift:Evening