Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.
-Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
-Patient registration experience preferred.
-Prefer completion of course work towards an accredited medical technology or medical assistant certification.
-Medical Office Assistance experience or training a plus.
Equivalent Education and/or Experience:
-May have an equivalent combination of education and experience to substitute for the experience requirements.
Skills or Special Abilities:
-Must demonstrate ability to type 20 words per minute with a maximum of 3 errors.
-Must be able to successfully pass a Customer Service Test, Basic Computer Skills Test and Basic Math Test with a minimum of 80%.
-Must be able to successfully pass a Spelling Test with a minimum score of 85%.
-Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
-Must be able to demonstrate competency required as applicable to specialty area.
-Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.
-Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
-Must have working knowledge of medical terminology.
-Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
-Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
-Must be able to solve problems within the guidelines of established policies and procedures.
-Must be able to adjust to multiple demands, shifting priorities and rapid change.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Medical, Medical Technology, Patient Care, Medical Assistant, Healthcare Administration, Healthcare