This job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider.
Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax
Opens, dates and distributes incoming mail and answers routine correspondence
Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets
Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
Maintains and accurately balances cash drawer on a daily basis.
Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
Enters charges, as needed and payments made at time of service timely, accurately and according to defined policies
Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor
Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department
Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify
Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Knowledge, Skills and Abilities
Word processing/computer knowledge required.
Medical terminology and coding background preferred.
Effective communication skills.
Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).
One-year experience in a medical office environment preferred. Two years customer service experience preferred.
High School diploma or GED required.