Associate Application Support Specialist

  • MaineHealth
  • South Portland, ME, USA
  • Jan 06, 2021

Job Description


  • Position Summary
    • The Associate Application Support Specialist role is accountable for supporting the organization’s EpicCare Ambulatory and Practice Management application support needs in a healthcare setting. This is the first level of a three level career path. Support needs may include, but are not limited to, functionality and training to support clinical, fiscal, IS, and practice management operations within the MaineHealth model system; development and implementation of a quality assurance process to include practice outreach; and supporting end user needs by serving as the primary application support resource for Maine Medical Partners. Work is performed under minimal supervision. Participation as a member of our Tier I Help Desk support team is required in this position.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: Bachelor's Degree preferred or equivalent work experience.
    • License/Certifications: Credentialed in 1-2 Epic focused modules or complete MH Credentialing Program within 6 months of hire.
    • Experience: 0-2 years' healthcare experience.
    • Excellent Customer Service Skills.
    • Open to change, flexible.
    • Works collaboratively with team members and key leaders.
    • Self-motivated, organized, and eager to learn.
    • Skills in exercising initiative, judgement and problem solving along with the ability to seek guidance and/or support from appropriate resources.
    • Skills in facilitation and presenting to small and large audiences.
    • Proactively seeks to understand the impact of systems on the end users/customers.
    • Ability to communicate effectively and express ideas clearly both verbally and in writing in both technical and non-technical terms for users and support staff at all levels.
    • Ability to organize, plan and complete projects efficiently and in accordance with quality standards.
    • Demonstrated experience and proficiency with MS Word, Excel, and PowerPoint.
    • Ability to maintain confidentiality.
    • Ability to travel throughout various locations in the organization.